[Hiring] Sales Development Representative @METEOR

Role Description

Resilient Roofing is growing and needs a Client Service Representative to keep up with its lead flow. This person is often the first voice a homeowner or business hears from the company, responding to new leads quickly, booking qualified appointments for the sales team, and keeping every interaction documented. The position comes with structured sales training, ongoing support, and commission on KPIs.

This position is perfect for someone who:

• Has a natural sense of urgency
• Is proactive and takes initiative
• Possesses strong communication and interpersonal skills
• Bounces back from rejection and stays positive call after call
• Takes pride in accurate data and reliable reporting
• Can work remotely and stay motivated and integrated with the team

Responsibilities

• Inbound Lead Response and Appointment Setting
  • Call and text every new lead as soon as it arrives
  • Qualify leads for fit, timing, and project scope
  • Book qualified appointments for the sales team using the company's appointment script
  • Explain roofing projects and the company's work process in simple terms
  • Keep a steady follow-up schedule with leads who have not booked yet
• Appointment Confirmation and Client Communication
  • Confirm every appointment the business day before
  • Reschedule missed appointments quickly
  • Answer incoming calls, share information, and route callers to the right person
  • Return calls and emails promptly
  • Coordinate with internal staff, trades, and suppliers when a client needs answers
• Reactivation, Referrals, and Reviews
  • Call past prospects to re-engage them and book new appointments
  • Ask prospects and former clients for referrals
  • Request reviews from clients and follow up until they are posted
  • Track referral sources and review requests in the CRM
• CRM Documentation and Reporting
  • Update JobNimbus after every call, text, and email
  • Process new leads and signed contracts into company reports
  • Maintain an organized pipeline of prospects
  • Report on outreach activity and results
  • Help cross-train team members on phone handling and lead processing

Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.

Qualifications

• Proven sales or appointment-setting experience, including outbound and cold calling
• Experience handling high volumes of outreach (150-200 daily dials)
• Experience responding to inbound leads quickly and booking appointments from a script
• Strong interpersonal skills and the ability to build rapport quickly
• Proficiency in CRM software
• Knowledge of Outlook and Teams
• Excellent communication skills by phone, text, and email
• Strong organization and documentation habits
• Self-motivated, goal-oriented, and able to work independently
• Must have own webcam, microphone, and computer (relevant software and subscriptions provided)
• Excellent English verbal and written language proficiency (C2 in CEFR Scale)
• Access to a quiet work area at home with reliable internet (100 Mbps or more)

Preferred Qualifications

• Experience with JobNimbus
• Previous experience in the roofing or construction industry
• Previous call center experience in a sales environment
• Experience requesting and managing online reviews
• Experience with prospecting tools

Specifications

• Base Salary: Q7,500 base salary + commissions based on KPIs up to $500
• Role type: Full-time
• Location: Guatemala (Remote - Work from home)
• Schedule: Monday to Friday, 9:00 AM - 6:00 PM PST

Recruiting Process

• Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position. In addition, we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.
• Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work.
• Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company.
• Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.
• The entire process usually takes anywhere between 2-4 weeks to complete depending on the seniority of the position.

Contact Us

If you have any questions or run into any complications while submitting your application, please reach out to: [email protected]