[Hiring] Sales Compensation Operations Specialist @brightwheel

Role Description

You'll thrive here if you...

• Like being in the work. A full queue of comp questions is something to clear, not something to delegate.
• Dig into the details until you understand exactly why a number is what it is. "The AI said so" and "it looks about right" don't satisfy you.
• Use AI across everything you do: formulas, data comparisons, record lookups, drafting replies. You know where it's reliable and where you need to check it yourself.
• Own problems end to end, from diagnosis and fix through verification and the message back to the person who raised it.
• Care about the people on the other side of the ticket. A rep's commission is their paycheck.
• Get better every month: you notice patterns in your work and raise them, so the same issue doesn't keep coming back.

What You'll Do:

• Work the comp question queue hands-on every day. Diagnose missing deals, target corrections, and headcount and revenue discrepancies; resolve what you can directly; route the rest to Systems, Analytics, or Accounting with evidence; and close the loop.
• Run the monthly turnover for our sales comp trackers: build each new month, refresh rosters, load targets, multipliers, and accelerator thresholds, and QA formula and roll-up integrity before managers and reps see anything.
• Monitor automated daily data-health alerts, investigate every warning or failure to root cause, and verify the fix after the next refresh.
• Investigate the Salesforce data issues that break comp credit (duplicate records, wiped dates, miscoded fields), using AI and SQL to speed up the digging.
• Apply mid-month roster changes (prorated targets for exits, transfers, promotions, leave returns, and time off) according to our documented policies, and double-check each one.
• Keep our rep self-serve tools current, including the payout calculators and deal-status lookup and chatbot.

Qualifications

• Qualified candidates usually bring 2+ years in a recurring, accuracy-critical operations role: commissions or incentive ops, payroll, billing or revenue ops, finance ops, or similar reconciliation-heavy work.
• Owned a high-volume request queue or ticket intake with internal customers and a response-time expectation.
• Used AI tools (Claude, ChatGPT, Gemini, Copilot, or similar) as a regular part of day-to-day work: analysis, formulas, lookups, drafting.
• Worked hands-on in large, formula-heavy spreadsheets (Google Sheets or Excel) and debugged someone else's model.
• Reconciled data between a CRM or system of record (Salesforce, NetSuite, HubSpot, or similar) and a downstream report, and explained the gap.
• Worked remotely with teams in a different time zone, communicating primarily in writing.

Requirements

• Direct experience administering sales commissions or variable pay plans.
• You've built a simple AI workflow or automation (a custom GPT or Claude Project, or an Apps Script or Zapier flow) that cut down a repetitive task.
• SQL (or AI-assisted SQL) against a data warehouse.
• You've written or rewritten an SOP that other people now follow.

Technology

• Claude (primary AI tool, including connectors to Salesforce, Redshift, Slack, and Google Drive)
• Google Sheets and Apps Script
• Salesforce
• SQL/Redshift
• Sigma (BI)
• Slack
• Rippling