[Hiring] Retail Sales Coordinator @Ferrellgas

Role Description

Under general direction, the primary focus of this position includes but is not limited to, supporting our Account Managers with any administrative tasks, answering customer-related questions regarding billing discrepancies, payments, disputes, and providing invoice documentation to the customer as requested. This involves prioritizing, ensuring timeliness, maintaining a level of quality, providing recommendations, dispute resolution, and reporting variances.

At Ferrellgas, our corporate roles are fully remote, enabling talented professionals to support our field operations from wherever they are. These positions play a critical role in driving business growth, providing strategic and operational support that empowers our teams in the field to deliver exceptional results.

Responsibilities

• Interacts and communicates with assigned Account Managers regarding new and existing customer accounts to ensure strong customer support.
• Enters all new and modified account/location data into the customer database received from account managers.
• Executes status changes within user interface for our customer database, including accounts/locations per requests from sales, accounting, and operations personnel.
• Distributes state tax documents to the tax department to ensure customer billing is accurate.
• Handles customer calls relating to any account maintenance or complaints of service; investigates the basis of the complaint; and answers account questions, issues, and problems.
• Follows up on customer inquiries via email or phone with accounts when appropriate to ensure key tasks are completed.
• Identifies, researches, and partners with supporting departments to resolve customer issues including, but not limited to customer inquiries, billing discrepancies, and service-related concerns.
• Updates pricing structures within customer database account pages at the request of the account manager or manager.
• Processes and updates purchase orders for orders with customers.
• Helps minimize the number of de-install requests that originate from high volume and profitable locations.
• Makes decisions on their own relative to account maintenance on any AM accounts and proactively addresses issues.
• Documents, maintains, and follows up on database requests within internal IT audit tools.
• Executes other projects as requested by the Account Managers and local field leadership teams.
• Assists with other miscellaneous administrative tasks.

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience in sales and administrative tasks, including hands-on experience working with customers at all levels.
• Must have a customer service focused approach to work.
• Demonstrates ability to manage heavy workload on a consistent basis.
• Ability to organize and prioritize work.
• Excellent communication and organization skills.
• Solid Microsoft Office skills.
• Salesforce experience preferred.
• Must be a U.S. citizen, national, permanent resident, or otherwise authorized to work in the United States.
• Applicants must not require visa sponsorship now or in the future.

Benefits

• Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance.
• Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D.
• Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA).
• Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement.
• Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support.
• Employee Perks: Referral program, employee discount programs, and propane savings.