[Hiring] Manager, Sales Activation Coordinators @Human Interest

Role Description

As the Manager, Sales Activation Coordinators, you will lead, coach, and scale a high-velocity team of Sales Activation Coordinators (SACs) responsible for the critical front-end onboarding and plan conversion intake process. In this role, you will bridge the gap between Sales and Sales Activation.

As a forward-thinking leader, you will champion a tech-forward culture, proactively embracing new technologies, AI/tooling advancements, and workflow enhancements to:

• Automate repetitive intake tasks
• Eliminate bottlenecks
• Continuously optimize end-to-end conversion velocity

You will drive operational excellence across:

• Client outreach
• Conversion document retrieval (Adoption Agreements, SPDs, Trust Statements)
• Prior recordkeeper portal access
• Controlled Group structure setup

Ensuring a seamless, high-velocity handoff into plan design consultations.

Qualifications

• 1+ years of direct people management, team leadership, or formal supervisory experience leading high-volume operational teams.
• Demonstrated experience managing team workflows against strict time-to-contact and turnaround-time SLAs.
• Strong technical aptitude with CRM and workflow platforms (Salesforce, ChiliPiper, Slack, Google Workspace).
• Strong interpersonal skills with a knack for motivating teams, resolving conflict, and collaborating across departments.
• Excellent communication, conflict resolution, and cross-functional stakeholder management skills.
• Bachelor’s degree in Business, Operations, or a related discipline preferred.

Requirements

• Demonstrated ability to optimize processes, improve operational efficiency, and execute against aggressive targets.
• Operational SLA Management: Demonstrated experience managing high-volume workflows, queue health, and team performance against strict SLAs (e.g., time-to-contact, document collection turnaround time, intake completion rates).
• Tech-Forward & Process Optimization Mindset: Demonstrated track record of embracing new technologies, leveraging digital tools, and proactively identifying opportunities to automate, streamline, and eliminate friction in operational workflows.

Benefits

• A great 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees.
• Top-of-the-line health plans, as well as dental and vision insurance.
• Competitive time off and parental leave.
• Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness.
• Enhanced Mental Health Support for Employees and dependents.
• Fertility healthcare and family forming benefits.
• Student loan resource to help you and your family plan, borrow, and repay student debt.
• Monthly work-from-home stipend; quarterly lifestyle stipend.
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.