[Hiring] Retail Account Specialist @Flexsteel Industries Inc.

Role Description

Do you love new products, and have strong presentation skills and a desire to build relationships? Flexsteel Industries is seeking a qualified candidate for the role of Retail Account Specialist.

As the Retail Account Specialist, you will:

• Plan, develop, and implement sales training activities for retail sales associates (RSA) for one of our largest customers.
• Create dynamic and innovative training to support our retail customer by focusing on activities that support business strategy and growth.
• Provide analytics and updates to sales management and executive teams with progress reports on key performance indicators (KPI).
• Act as a dedicated Retail Trainer, designing and executing orientation programs for the retail sales team.
• Conduct onboarding training sessions for new hires at the regional training sessions.
• Act as a consultant to salespeople for challenges/questions they encounter with customers.
• Determine training needs for both individuals and teams.
• Advise salespeople on how to sell products and services.
• Maintain records of training curriculum and materials.

Qualifications

• Work experience as a retail trainer, sales trainer, or similar role.
• An understanding of the role merchandising plays in the retail setting.
• Experience in the retail industry.
• Availability to travel and visit retail stores throughout the Northeast on a regular basis.
• Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms.
• Excellent presentation skills.
• BS/BA degree.
• Additional certification in training is a plus.

Requirements

• Lead training events to ensure product knowledge.
• Strong focus on creating brand awareness.
• Build long-term, trusting relationships with sales associates and store/regional management.
• Engage and excite retail associates as a product expert.
• Maintain displays, fabrics, and product appearance.
• Engage retail associates with passion and enthusiasm, focusing on delivering results.
• Exhibit ability to understand and evangelize innovative technology to support products.
• Utilize stellar communication skills to identify areas of opportunity for Flexsteel.
• Self-motivated individual who can manage their schedule to support approximately 110 stores efficiently.

Duties and Responsibilities

• Work with sales leadership to implement training programs and initiatives.
• Identify and prioritize training needs through collaboration with sales and marketing leadership, considering account goals.
• Stay current on industry and market trends, assessing the potential impact on the retailer and designing the training curriculum appropriately.
• Manage an ongoing calendar of training engagements with a focus on KPI’s and responsiveness.
• Contribute and manage content in the sales learning management system specific to this retailer.
• Develop training centered on the launch of new products/programs and new sales aids through regular meetings with Sales and Marketing.
• Submit material through the sales and customer experience approval process.
• Implement and adhere to the Code of Business Conduct.
• Salesforce experience preferred.
• Travel 75% (within Northeast Region).

Benefits

• Remote role, position must reside in proximity to Westchester County, NY.
• Qualified candidates must live in the northeast region.