[Hiring] State & Local Government Account Specialist @Pitney Bowes

Role Description

As a remote-based State & Local Government Account Specialist at Pitney Bowes, you will be responsible for maintaining client relationships and supporting client needs promptly and with the highest level of accuracy. As a member of our government team, you will:

• Manage the AR receivables and account cleansing.
• Streamline support aligned with growth initiatives (e.g., automation, digital acceleration, and self-serve).
• Build strong rapport with some of our largest State & Local government agency clients.
• Partner internally with Sales and other stakeholders to address all client needs.
• Handle sensitive financial data for our clients; a credit review is included in the background screening process.

Qualifications

• A positive and professional client-first attitude.
• 2+ years client service experience.
• Prior account management, contract management, and/or billing reconciliation and collections experience is a plus.
• Proven time management, organizational, and multi-tasking skills.
• Excellent professional written and oral communication skills.
• Able to work independently and prioritize daily activities in a team environment.
• Strong Microsoft Office Suite experience preferred (pivot tables, vlookups, etc).
• Strong interpersonal skills and attention to detail.
• Excellent problem-solving and analytical skills.

Requirements

• Act as an account expert and point of contact for Pitney Bowes’ large State & Local clients.
• Prepare and submit accurate invoices to clients in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders.
• Consistently achieve established performance standards, KPIs, and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level expectations and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Benefits

• Opportunity to grow and develop your career.
• Inclusive environment that encourages diverse perspectives and ideas.
• Challenging and unique opportunities to contribute to the success of a transforming organization.
• Comprehensive benefits globally (PB Benefits and Wellbeing Programs).