[Hiring] Representative 3, Small & Medium Business Direct Sales - Outbound @Comcast

Role Description

Responsible for generating monthly sales through outbound cold calling or lead generation, which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.

Qualifications

• Must be Highly Organized
• Quickly Learns and Adapts to Change
• Basic Understanding of Excel
• Strong Verbal and Written and Presentation (Video) Communication Skills
• Strong Product Knowledge/Technical Skills
• High Level of Integrity
• Ability to Manage a Longer Sales Cycle
• Funnel Management
• Fiber and Advanced Voice experience preferred
• CRM pipeline management strongly preferred
• Mobile sales experience preferred
• Sales experience required

Requirements

• Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in.
• Focus on new acquisition in small and medium business segment to include advanced product sales.
• Prepare sales documentation for advanced products; work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation.
• Assist sales customers digitally, via Chat, to complete transactions using the web portal interface.
• Maintain and manage multiple chat sessions simultaneously to assist sales customers with order entry and sales questions.
• Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel.
• Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of techniques. Sell Comcast Internet, Voice, and TV services to small and mid-sized business to new and existing customers.
• Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics.
• Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.
• Consult with business customers on their business application, solicit referrals for potential new prospects, and close web leads.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience.
• Most sales positions are eligible for a Commission under the terms of an applicable plan.
• Most non-sales positions are eligible for a Bonus.
• Best-in-class Benefits to eligible employees.
• Support for physical, financial and emotional needs through various options and expert guidance.

Education

• High School Diploma / GED

Relevant Work Experience

• 5-7 Years

Company Description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.