[Hiring] Renewals Account Manager @Palo Alto Networks

Role Description

As the Renewals Account Manager for LATAM, you will manage an assigned territory, focusing on quoting, forecasting, and booking renewal contracts. Your primary goal is to drive the growth and retention of our customer base by reducing churn, improving on-time renewal rates, and identifying opportunities for expansion. You will serve as a key point of contact for customers, partners, and internal stakeholders, ensuring customer needs are addressed and long-term value is maximized through our solutions.

• Own the end-to-end renewal cycle, from quoting and forecasting through negotiation and closure.
• Drive customer retention, reduce churn, and improve on-time renewal performance.
• Identify upsell, cross-sell, consolidation, and multi-year opportunities to expand customer relationships.
• Maintain accurate forecasts and pipeline data in Salesforce (SFDC) and other required tools.
• Partner with Sales, Channel Partners, Distributors, and customers to develop renewal strategies and drive opportunities to closure.
• Proactively identify renewal risks and customer needs, developing action plans to address them.
• Build strong relationships with internal and external stakeholders while clearly communicating the company’s value proposition and renewal opportunities.

Qualifications

• 3+ years of successful experience in a quota-carrying role, preferably in Sales, Subscription Renewals, or Account Management.
• A proven track record of consistently meeting or exceeding sales targets and maintaining an accurate forecast.
• Proficiency with Salesforce (SFDC) for forecasting and CPQ (Configure, Price, Quote) tools.
• Exceptional time management, organization, and interpersonal communication skills.
• Fluent in English and Spanish.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Experience supporting customers in the LATAM region.
• Demonstrated ability to build complex quotes involving non-standard product configurations.
• In-depth knowledge of cybersecurity products and the competitive landscape.

Benefits

• We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
• We are committed to providing reasonable accommodations for all qualified individuals with a disability.
• Palo Alto Networks is an equal opportunity employer.
• All your information will be kept confidential according to EEO guidelines.