[Hiring] Regional Support Specialist @PREMIUM GUARD INCORPORATED

Role Description

Our rapidly growing business is seeking a self-motivated Regional Support Specialist. The person in this role must possess outstanding customer service, organization and follow-through skills. We are seeking a true leader who is also a team player with the ability to prioritize and undertake individual and team projects to resolve problems independently and expeditiously as well as build strong customer relationships. This person will interact daily with numerous internal partners to improve the customers’ experiences with Premium Guard.

Key Responsibilities

• Attending to and managing key national accounts’ daily needs and requirements efficiently to achieve maximum customer satisfaction and revenue growth
• Build relationships throughout key national account’s organization in the territory, as well as building relationships with their key customers to provide the highest standard of service
• Solicit new product introductions to the key national accounts and their customers
• Solicit and cultivate new business for the key national accounts in the territory
• Provide product and technical knowledge to customers
• Work with national accounts to manage changeovers and secure unit box orders to grow revenue
• Support, attend and participate in key national accounts’ open houses, trade shows, sales seminars, customer events, etc.
• Distribute marketing materials to installers on behalf of PGI and/or the key national account
• Responsible for the analysis of reports, documents, and correspondence relating to the successful operation of the territory. Prepare regularly scheduled reports for internal management and customers. This may include, but is not limited to, call reports, customer correspondence, Power BI and Excel reports, including sales dollars, unit sales, trend movement, shipments, inventory levels, order fill, etc., for the territory.
• Assist key national accounts in setting up new stores
• Regularly support customers’ sales efforts with ride-alongs to make professional installer sales calls
• As required, meet directly with installers and/or consumers to discuss specific product issues
• Perform all other job-related tasks assigned

Qualifications

• Must have a strong teamwork mentality as the key national accounts require a team of people to support and serve their needs
• Excellent attention to detail and accuracy
• Professional, personable, and persuasive
• Comprehensive verbal and written communication skills with the ability to multi-task efficiently
• Outstanding work ethic
• Must have strong computer skills- including Microsoft Office/Excel/Outlook/Teams
• Position is home based
• Extensive driving and air travel is required. Expect +/- 10 nights per month of travel

Requirements

• College Degree or equivalent work experience preferred
• Must have 5+ years of regional sales experience