[Hiring] Regional Service Manager @QuidelOrtho

Role Description

At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Regional Sales Manager. The Regional Sales Manager is responsible for managing a technical service staff to provide professional/technical support on Clinical Lab/Transfusion Medicine product sales to new and established hospital accounts to achieve sales objectives and greater market penetration.

Responsibilities

• Directly interacts with customers to evaluate satisfaction with field performance and to help build a stronger relationship between customers and QuidelOrtho.
• Effectively organizes and communicates field issues to be discussed with customers and ensures all feedback is acted on and communicated to the appropriate divisions with QuidelOrtho.
• Works with local Sales management to fully integrate the functions of Ortho Care with Regional Sales goals.
• Assesses, outlines, and communicates the local activities needed to support regional sales goals, focusing on customer retention/growth and teamwork between Sales and Ortho Care.
• Manages a team of approximately 10+ Field Engineers and Senior Field Engineers, providing feedback on performance vs. goals and compliance with company and safety policies.
• Responsible for hiring, training, and coaching new hires within their Region.
• Coordinates the resources to deliver service, periodic maintenance, modifications, implementations, and training of equipment within Area to meet required business objectives.
• Work directly with the Area Sales Directors to retain and grow business and engage in the planning and development of strategies to meet or exceed business objectives.
• Plans and executes regional activities to support divisional and company goals, ensuring that all activities are aligned with the accomplishment of business objectives.
• Work with Learning & Development team to identify and implement initiatives that optimize team productivity, drive bench development, and support organizational talent cross-pollination.
• Perform other work-related duties as assigned.

Physical Demands

• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly required to use hands to finger, handle, or feel and talk or hear.
• Frequently required to stand, walk, bend, twist, reach and sit.
• Occasionally required to reach, kneel, squat, or balance.
• Must be physically able to travel up to 75%.
• Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc.
• Travel includes airplane, train, automobile, and overnights.
• On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone.
• Must be able to lift up to 50 pounds.

Qualifications

• BA/BS Degree in Business Management, Science or Engineering or equivalent 10 years field service experience.
• 10+ years of direct experience in a field environment, supporting hardware, software, and/or applications at client sites.
• Proven track record in organizational development and field service management.
• Superior people management and people development skills.
• Marketing, Service Planning and Administration, Product Management or other equivalent experience.
• Advanced listening, verbal, and written communication skills.
• Must stay accessible at all times to customers, direct reports, management and related workgroups, through various company provided communication media (phone, e-mail).
• Travel approximately 75% of time, including weekends/nights (both by plane and car).

Key Working Relationships

• Customers including but not limited to Laboratory Managers, Supervisors.
• Field Service: Field Service Engineer Associates, Senior Field Service Engineers, Area Service Engineers, Regional Service Managers, Area Service Directors.
• Sales: Area Sales Directors, Account Managers, Strategic Account Executives, Business Development Managers, Channel Sales Managers.
• Technical Specialists, Field Application Specialists, Area Technical Specialists, Technical Support Specialists.
• Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.).

Work Environment

• Typical field-based environment.
• Ability to be accessible to customers and direct reports, or other related work groups outside normal working hours required.
• Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment.

Salary Transparency

The salary range for this position is $102,000 USD to $133,000 USD and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.