[Hiring] Regional Customer Sales & Support Manager @Volvo Group

Role Description

An exciting opportunity has arisen for a Regional Customer Sales & Support Manager to develop and drive an insight-driven sales culture with shared accountability for the customer experience delivered within the region. As a key stakeholder in the regional team, you will also support the development and delivery of the regional plan to deliver the overarching vision of Volvo Trucks within the day-to-day operations in North & Scotland.

• Develop a collaborative pro-active focus on strengthening business partnerships through delivery of premium customer service and experience.
• Innovate to develop a digital dealer way of working to make jobs easier, more efficient, and improve service to customers.
• Foster a culture of caring for colleagues to look after customers, which will in turn look after the business.
• Identify and deliver new business opportunities to improve performance and profitability.
• Build and manage strong relationships with national and regional customers, providing end-to-end service market support.
• Act as the key interface between customers, dealerships, SMD, and Market Company to ensure smooth issue resolution and best-in-class service.
• Drive contract penetration across the vehicle parc and manage a centralised contract process, including pricing, quotations, expiries, and financial risk.
• Develop and implement service market sales initiatives aligned to regional strategy.
• Ensure robust governance of parts inventory and VOSP through direct reports.
• Lead the development of digital approaches to market products and services.
• Build capability and capacity across dealerships to support growth and deliver premium customer experiences.
• Develop future talent, promote open and transparent communication, and champion Diversity & Inclusion.
• Contribute to the Senior Management Team, working collaboratively to deliver regional objectives.

Qualifications

• Experience in a sales environment.
• Proficiency in Power BI and Excel.
• Experience in commercial machinery, logistics solutions, transportation services, or heavy industrial equipment.
• Proven track record of being pro-active and a self-starter.
• Excellent communication skills with an ability to challenge and give feedback across all levels.
• Calm and effective under pressure with a pragmatic and open approach.
• Proven track record in negotiation.
• Experience of operating at a senior level within a high performing team.

Requirements

• Knowledge of data analysis and statistics would be beneficial in this role.

Benefits

• Professional growth and development through various training such as Orca and Cobra management level training courses.
• Pension scheme: matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death in service cover.
• Company Car: choice between an Electric or Hybrid car after the probation period.
• Health Care Plan: benefit from a free Health Cash Plan and Bupa Cover.
• Employee Assistance Programme: wellness, mindfulness, and counselling services to support your overall well-being.
• Generous holiday allowance: start with 25 days and Bank Holidays, rising with length of service.
• Discounts on various purchases: savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: access MyGymDiscounts and MyActiveDiscounts.
• Enhanced family-friendly policies: including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.