[Hiring] Regional Aftersales Manager @Pybus Recruitment Ltd

Role Description

This is a remote position.

Job Title: Regional Aftersales Manager – working directly for Manufacturer

Location: Covering South of England (Everything from Oxford down, so London, South East and South West)

Salary: £50,000-£60,000 (depending on experience) + up to 15% annual bonus + tax efficient company car scheme

Full Time and Permanent – Monday to Friday – 9.00am-5.30pm

This role of Regional Aftersales Manager will be working directly for the Manufacturer and travelling to the regions retailers across the South of England.

• Develop robust relationships with your Regions Retailers.
• Manage and deliver elements with cover, reward challenge and penalty.
• Become directly involved in customer cases and take ownership of the customer journey.
• Support Technical and Warranty Teams with managing dealer objections and timeframes.
• Frequent and planned dealer visits to measure the network's ability to deliver the optimum customer experience.
• Operate a Dealer Balance Scorecard (DBS) and manage its metrics.
• Attend and support Brand events during the year, which may be outside your region and outside of business hours.
• Manage customer complaints to a timely and ideal end.
• Manage year-to-date parts targets and drive repeat and incremental parts purchases.
• Measure and manage parts returns.
• Focus on rolling 3, 6, 9, and 12 month trends; celebrate positive trends and stabilize negative KPI performance.
• Ensure customer experience and dealer profitability are maximized through the Dealer Balance Scorecard (DBS).

Qualifications

• Senior Aftersales Management background either in similar role for OEM Manufacturer or in a Multi-site dealership role.
• Flexible with daily travel in your region and occasional national travel and overnight stays.
• Full and clean driving licence.
• IT Literate – Proficiency in Microsoft Office including reporting and data analysis platforms.
• Capable of managing a busy diary which may change at a moment's notice.
• Natural relationship builder.
• Robust, calm, and efficient operator, able to take on a large amount of responsibility.
• Adaptable and willing to take new instructions in a dynamic business environment.

Benefits

• Up to 15% bonus potential.
• Tax efficient company car scheme.
• 7% pension contribution if you contribute 5%.
• Private Health Insurance and Dental Insurance.
• Life Cover.
• Critical illness cover.
• 25 days holiday + bank holidays.