[Hiring] Rare Disease Account Manager @Otsuka Pharmaceutical Co., Ltd.

Role Description

Otsuka America Pharmaceutical, Inc. believes in a customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in the treatment of rare diseases. This model is built around where patients get their care—locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. Otsuka’s Rare Disease Selling Model creates a unified focus among account management, medical, patient access, market access and total office education to engage physicians and identify opportunities to improve the patient experience.

The Rare Disease Account Manager will report directly to the Area Business Lead, Rare Disease, coordinating with cross functional colleagues in Medical (MSLs), Market Access (RAMs), and Patient Support (PELs), Though Leader Liaison (TLL) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and accounts and should have a wide breadth of expertise, able to address complex on label information based on approved content in a competitive landscape.

The Rare Disease Account Manager will work collaboratively with cross functional peers to develop a dynamic business plan and execution strategy for engaging with key systems of care to create joint value for Otsuka, customers, and patients.

Qualifications

• Bachelor’s degree required; MBA or other related graduate degree preferred
• 3 years or more sales experience in rare disease, immunology, renal, oncology, and/or hospital account manager is strongly preferred
• Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals in a fast-paced dynamic sales environment
• Candidate must display intellectual curiosity, business acumen, perseverance, relationship mastery, collaboration, passion for the patient
• Ability to interpret, analyze and leverage data to identify trends, gain insights, drive pull through, and lead live engagements with customers in the local business environment
• Demonstrates strategic thinking to create a customer/account engagement plan, taking a dynamic and collaborative approach to maximize the business
• Exhibits intellectual curiosity and maintains ongoing awareness of trends in his/her area of expertise and leverages knowledge and insights to positively impact the business
• Respectfully collaborates to cultivate partnerships with a variety of internal and external stakeholders and incorporates these diverse views into decision making process within a complex and competitive healthcare environment
• Apply expert knowledge of the marketplace, applicable competitors, industry, and matrix functional activities/plans to anticipate and optimally manage business opportunities and challenges in an ambiguous environment
• Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance
• Facilitates clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met
• Develop and position Otsuka as a leader with key Nephrology stakeholders and other specialty customers and targeted accounts

Requirements

• Territory Analysis/Business Planning
• Demonstrates advanced knowledge of territory analytics, including how to gather/access key data sources, and incorporate this data into territory business plans with actionable and impactful strategies and tactics for short-term and long-term strategic solutions
• Demonstrates high level proficiency in utilizing business data, market conditions, and KOL/network mapping to set a clear course of action, ultimately impacting territory sales results and business drivers
• Proactively identifies and addresses emerging trends and potential competitive threats/barriers within territory and takes action to optimize opportunities
• Educates office staff on payer guidelines and reimbursement procedures to increase pull through; identifies beneficial payer opportunities specific to practice/key accounts
• Strategically allocates resources by reviewing and utilizing all available sales data and promotional budget funds for analysis and routing

Benefits

• Comprehensive medical, dental, vision, prescription drug coverage
• Company provided basic life, accidental death & dismemberment
• Short-term and long-term disability insurance
• Tuition reimbursement
• Student loan assistance
• A generous 401(k) match
• Flexible time off
• Paid holidays and paid leave programs
• Other company provided benefits