[Hiring] Principal Solution Consultant @Genesys

Role Description

Do you have a passion for AI, Customer Experience (CX), or solving complex challenges by deeply understanding customer needs? Are you excited about the transformative potential of AI-powered solutions in CX, and eager to help organizations harness AI to reimagine how they engage with their customers? As a Solutions Consultant with an emphasis on AI-first solution design, you’ll be at the forefront of technological innovation, combining your creativity with AI-driven tools to build powerful, human-centered experiences.

What You Will Be Doing:

• Discover: Lead strategic discovery sessions and workshops with business users to uncover CX challenges and gaps, identify opportunities for AI augmentation and multi-agent automation, and define ROI-driven outcomes.
• Design: Create customized demos and solution stories that highlight AI functionality—including conversational AI, Agentic AI, A2A orchestration, predictive insights, intent recognition, and speech analytics—to drive business value, and experience doing so is a plus.
• Learn and Share: Stay current on Genesys’ rapidly evolving AI products and best practices. Use this knowledge to guide customers throughout the implementation process, ensuring AI maturity progression and measurable value realization.

Qualifications

• Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers.
• Experience building static, video, and AI-generated technical content.
• Familiarity with Large Action Models (LAMs), Agent-to-Agent (A2A) patterns, and Model Context Protocol (MCP) as applied to CX automation and orchestration.
• Experience in a Cloud or SaaS environment, preferably with AI solution exposure.
• Strong interpersonal skills with polished verbal and written communication.
• Ability to thrive in a fast-paced, collaborative, and cross-functional environment.
• Comfort working with APIs, data flows, and AI-powered interaction models (bots, routing, analytics).
• Technical proficiency in IT concepts, software standards, databases, and networking.
• Bachelor’s degree preferred; experience with CRM integration, software implementation, or light coding is a plus.
• Willingness to travel up to 50%.

Requirements

• This role has a market-competitive salary with an anticipated base compensation range of $123,100.00 - $216,500.00.
• Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
• This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.