[Hiring] Principal Services Sales Specialist @NCR Corporation

Role Description

The Services Sales Consultant's (SSC's) primary responsibility is to complete the sale of Worldwide Customer Services (WCS) service offerings by either creating demand or responding to customer needs and then targeting the appropriate Managed Services Solution. The SSC is responsible for creating a winning approach that highlights NCR's unique capabilities in solving the need(s) or challenge(s) at hand.

The SSC will be responsible for leading the sales motion with both existing and new clients:

• Work in concert with the appropriate account teams for existing clients.
• Prospect and call on Vice President level contacts for new clients.
• Build solid customer relationships using a consulting approach.
• Provide service offer expertise to assigned accounts within NCR's strategic industries.
• Partner with assigned Solution Architects to customize service offers.
• Develop a successful working relationship with delivery teams for service handoffs.
• Participate in The Sales Process during each phase: Account Planning, Opportunity Qualification, Proposal Creation, Contract/Order Management, Post-Sales Activities, and Sales Management Activities.

Key Areas of Responsibility include:

• Participation in account planning sessions driven by the Solution Teams and Account Directors.
• Educate Service Team Leaders and Solution Sales Specialists on services value.
• Plan "uncovered" account activities.
• Identify customer's business needs and power structure.
• Define winning strategy.
• Assess NCR's capabilities to deliver, solution fit, and determine gaps; assess risk involved and define contingencies.
• Engage appropriate management support.
• Determine regional impact (Multi-National Accounts).
• Establish bid/project team as needed.
• Contribute proposal content, determine contingencies, and Terms and Conditions (incl. pricing) with CS operations or other support teams.
• Review proposal before submission.
• Present proposal to internal Bid-Review team as needed and obtain approval.
• Present proposal to customer.
• Negotiate terms and conditions with customer within approved guidelines.
• Obtain legal authorization from customer to deliver on approved contract.
• Submit contract to appropriate WFO F&A and service delivery teams.
• Assure all service assumption requirements are made.
• Produce Win/Loss Report.
• Act as escalation point for roll-out issues.
• Revisit projects and detect new opportunities to grow wallet share.
• Assist Account Support Manager in renewal situations as needed.

The descriptions, roles, and responsibilities apply to all Service Sales Consultant worldwide. The Services Sales Consultant will maintain a personal order quota as part of their assigned objective.

The personal order quota objective may include multiple elements including at a minimum an individual assigned quota and possibly shared quota and split quota.

Work Environment:

• Following the NCR Sales Process work with internal network to provide service offer expertise to assigned accounts.
• Fast-paced, traditional and consultative sales environment.

Qualifications

• Requires BS/BA in related discipline and 7+ years of experience in Retail Services Consulting OR MS/MA and 5+ years of experience in related field.
• Minimum 2 years of experience working in the information technology industry.
• Must be willing to travel 30% or more.
• Retail Industry experience.
• Knowledge of the customer support services industry.
• Experience in the Retail Industry and selling to retail store support environments.
• Experience working in team-oriented sales approaches.
• Consulting experience.

Requirements

• Master’s degree - MBA preferred.
• Strong Executive Presence – this role will have extensive executive visibility both internally and externally.

Company Description

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences, and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.