[Hiring] Principal Relationship Manager @Capital One

Role Description

The Principal Relationship Manager is responsible for sales, business development, and strategic client management for global payment enablers, such as payment facilitators, gateways, identity/security and tokenization providers. Key objectives include:

• Sustaining US acceptance
• Driving enabler network product certification and implementation
• Deepening enabler partnerships
• Enhancing the customer experience
• Facilitating relationship growth in key global regions

Responsibilities:

• Strategic Growth & Client Leadership:
  • Establish and deepen executive relationships.
  • Drive high-level strategy with clients to maximize acceptance while identifying new internal and external business opportunities.
• Product:
  • Ensure the implementation of integral network products and services, and additional value-added products, where applicable, to enable ubiquitous downstream acceptance.
• Operational Excellence:
  • Implement operational initiatives, ensure compliance with network change release processes and business practices.
  • Verify that partners include all appropriate company products in their offerings.
• Marketing:
  • Execute joint marketing initiatives to improve enabler and merchant awareness and increase transactions.
• Data Analysis:
  • Leverage a strong business acumen to perform data analysis on enabler performance, industry trends, and transaction metrics.
  • Translate complex data into compelling client presentations and actionable strategic roadmaps.
• Risk & Leadership:
  • Manage and escalate risk or customer-impacting issues to management.
  • Provide ongoing coaching and guidance to team members.
• Client Facing:
  • This will require travel up to 25% domestically and globally for client & team meetings.

Qualifications

• High School Diploma, GED or equivalent certification
• At least 5 years of experience in sales, relationship management, business development, strategy, operations or project management within financial services

Requirements

• Bachelor's degree in Business, Marketing or Finance (preferred)
• 6+ years of experience in sales, relationship management, business development, strategy, operations or project management within financial services (preferred)
• 3+ years of data analysis experience and experience creating client-facing presentations (preferred)
• Payments industry experience (preferred)

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).