[Hiring] Patient Intake Coordinator Sales Manager @Metro Vein Centers

Role Description

Metro Vein Centers is seeking an experienced and dynamic Patient Intake Coordinator Sales Manager to serve as a front-line people leader for a team of approximately 10–15 Patient Intake Coordinators. This role is focused on daily coaching, performance management, and accountability. You will be directly responsible for ensuring your team hits key performance indicators (KPIs) including:

• Ultrasounds attended
• Booking conversion
• Quality assurance (QA)
• Efficiency
• Patient experience standards

This is a hands-on leadership role, ideal for a manager who thrives in the day-to-day work of developing reps, addressing performance gaps quickly, and building a high-performing, patient-focused team. The Manager will report directly to the Director of Sales and work closely with QA, leadership, HR, and marketing.

Qualifications

• 1+ years of experience managing or leading a customer-facing sales or intake team
• Direct people management experience, including coaching, performance management, and accountability
• Experience managing KPIs, QA standards, and productivity metrics
• Comfort operating in a fast-paced, high-volume, remote environment
• Strong communication skills with the ability to deliver clear, candid feedback
• Experience using CRM platforms (HubSpot preferred) or similar systems

Requirements

• Directly manage and coach 10–15 Patient Intake Coordinators in a remote environment
• Conduct regular 1:1s focused on performance, skill development, and goal attainment
• Set clear expectations and hold team members accountable to KPIs and quality standards
• Monitor daily, weekly, and monthly performance metrics including Ultrasounds Attended, appointments booked, conversion rates, productivity and efficiency (calls, handle time, etc.)
• Deliver timely actionable coaching based on call reviews, QA audits, and performance trends
• Implement and manage performance plans when expectations are not met
• Ensure consistent adherence to PIC call quality standards, patient education requirements, and compliance expectations
• Coach reps to balance sales effectiveness with empathy and patient trust
• Reinforce high standards in patient communication, professionalism, and accuracy
• Execute established sales processes, messaging, and workflows consistently across the team
• Support the rollout of new initiatives (CRM updates, call flows, messaging changes, tools) by reinforcing adoption at the rep level
• Identify process friction or training gaps and escalate feedback to leadership
• Partner with leadership to ensure adequate coverage during peak hours
• Help manage schedule adherence and real-time coverage needs
• Foster a positive, results-driven team culture centered on accountability, continuous improvement, and patient care
• Celebrate wins, reinforce standards, and address performance issues directly and constructively

Benefits

• Healthy legs. Happier lives.
• Exceptional care begins with an exceptional experience.
• Commitment to compassion, expertise, and trust.
• Values that guide everything we do:
• Patients First, Always
• Stronger Together
• A Can-Do Spirit
• Results That Make a Difference
• Commitment to Growth

Company Description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.