[Hiring] Outreach Specialist @Transcarent

Role Description

As an Outreach Specialist, you will play a role in driving member engagement and enrollment in the 2nd.MD Program with Transcarent. You will proactively connect with eligible members, clearly articulate the value of Transcarent’s 2nd MD Service, overcome hesitation, and motivate action. Success in this role requires strong persuasive communication, resilience, and the ability to consistently perform against defined engagement and enrollment goals—while maintaining a positive, professional member experience. This role is ideal for someone with inside sales experience who enjoys dialing, objection handling, and converting interest into action.

• Outbound, cold calling (100+ calls per day) to engage eligible members
• Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd.MD services
• Use consultative selling techniques to understand member needs, address concerns, and overcome objections
• Collect relevant health and background information and route members efficiently to the appropriate clinical resources
• Build rapport quickly and establish trust to influence member decision-making
• Manage follow-up activities to re-engage members and close enrollment opportunities
• Accurately document conversations, outcomes, and next steps in internal systems
• Maintain an organized pipeline of outreach and follow-up activities
• Collaborate with an integrated care team to support timely care coordination
• Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics

Qualifications

• 2+ years of sales experience
• Proven success in high-volume outbound calling
• Experience with cold calling and proactive outreach
• Comfort working toward individual performance targets
• Strong persuasive and consultative communication skills

Requirements

• Work Schedule: Monday - Friday, 8:00am - 5:00pm CST
• Schedule in EST: Monday - Friday, 9:00am - 6:00pm
• Schedule in MST: Monday - Friday, 7:00am - 4:00pm
• Schedule in PST: Monday - Friday, 6:00am - 3:00pm

Compensation

• The hourly rate for this role is $20.50/hour.
• This role is also eligible for a monthly performance bonus.
• Bonus amounts are variable and based on performance against targets.
• Estimated annualized base salary of $42,640 to $54,640+ per year depending on performance incentive bonuses.

Company Description

Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers.

• Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious.
• More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.

For more information, visit transcarent.com, and follow us on LinkedIn.

• People First: We prioritize our Members, clients, and each other in every decision
• Care: Every decision starts with improving health and care for our Members
• Resilience: We push boundaries and take the uncharted path to change an industry
• Results: We take ownership, solve with speed, and deliver for our people and each other
• Humble and Human: We lead with humility, bring fun to tough moments, and go further together

Benefits

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits