[Hiring] Outreach Coordinator @Medsien

Role Description

As an Outreach Coordinator, you’ll step into a role of patient outreach and enrollment by phone— but with a key difference: Your job is to connect with patients over the phone, build trust, educate them about the benefits, and compassionately guide them through enrollment.

This is an excellent opportunity for individuals eager to develop sales skills while also bringing empathy and patient care to conversations with elderly and often vulnerable patients. Success in this role comes from balancing sales drive with compassionate communication.

What you’ll do

• Connect with patients on the Medsien platform
• Build rapport quickly and communicate program benefits with clarity and empathy
• Listen to patient concerns, handle objections with compassion, and help them feel supported
• Guide patients step-by-step through the enrollment process with patience and professionalism
• Manage your patient call pipeline and follow up as needed to ensure smooth enrollment
• Accurately document all interactions and outcomes in Medsien’s systems
• Collaborate with the clinical operations team to ensure patients are welcomed into ongoing care programs

Why this role is unique

• Blend sales skills with empathy by helping patients access valuable care programs
• Gain real-world experience in phone-based outreach, persuasion, and compassionate selling
• Fully remote role with the backing of a supportive, mission-driven team
• Be part of a healthcare startup where your work directly improves quality of life for patients

Qualifications

• Strong communication skills and a warm, professional phone presence
• Ability to balance sales performance with empathy and patient care
• Motivated by goals, targets, and performance-based results
• Comfortable working in a high-call-volume sales environment while maintaining compassion
• Organized, detail-oriented, and consistent with follow-up
• Self-starter who thrives in a remote setting
• Spanish knowledge
• No healthcare background required — coachable, resilience, and a caring approach are what matter most