[Hiring] Outbound Sales Representative @Terminix

Role Description

The primary purpose of this role is to sell and upsell our Pest Management Services and Products to residential prospects and current clientele professionally, profitably and ethically by executing the company designed sales process. The role of the Outbound Sales Representative for Rentokil North America Pest Control is to meet or exceed Baseline Sales Targets, meets or exceeds KPIs while maintaining a customer focused service.

Key Performance Indicators

• Annual Inbound BST Target
• Inbound Lead Close Rate
• Lead Conversion Rate
• Sales Bundle Rate
• Home Inspection Rate
• Call Quality
• Productivity Objectives
• Call handling within service levels

Principal Duties and Responsibilities

• Effectively manage outbound daily sales calls expectations.
• Consistently maintain a 35% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan.
• Consistently achieve and exceed monthly Base Line Sales Target.
• Clearly identify and execute the Inside Sales 6 Step Sales Approach.
• Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours.
• Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan.
• Effectively Execute Residential Campaigns for both new and existing customers.
• Call volume standards are 15-20 Calls per Hour, 5-9 Contacts per Hour.
• Meet or exceed an average call quality score of 75%.
• Flexibility may be required to support inbound call volumes as needed to support business needs.

Qualifications

• 1+ years successful experience at a rapidly growing professional sales organization.
• 1+ years Call center experience.
• Proven history of driving sales results and achieving goals.
• Must possess superior verbal and written communication skills.
• Experience in effectively collaborating with internal and external stakeholders.
• Proven success in a dynamic, fast paced environment.

Requirements

• Minimum High School diploma or GED required.
• No licenses/certificates are required for this position.

Physical Demands and Working Conditions

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones, etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume.
• Close visual acuity to perform detail-oriented activities at distances close to the eyes.
• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Benefits

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility