[Hiring] National Account Manager @Slip Robotics

Role Description

The National Account Manager (NAM) owns the commercial success and long-term growth of a portfolio of assigned customer accounts. This role is as much about finding what's next in an account as it is about protecting what's already there.

• Own the commercial relationship and overall success of assigned customer accounts.
• Proactively prospect for new opportunities within assigned accounts — additional business units, sites, departments, or facilities not yet served by Slip Robotics.
• Identify and develop opportunities for account expansion through upsell, cross-sell, and additional deployments, building account plans targeting sustained Book of Business (BOB/ARR) growth.
• Own renewal strategy for your book of business, beginning outreach and planning a minimum of 6 months ahead of contract expiration.
• Lead customer engagements across the contract lifecycle, including deployment coordination, onboarding, training, and ongoing account management.
• Serve as the primary point of contact and trusted advisor for customers, providing guidance on best practices and operational optimization using Slip Robotics' solutions.
• Monitor account health and performance KPIs, proactively addressing risks and identifying improvement opportunities.
• Partner with Service Delivery, Product, and Engineering to ensure successful project delivery.
• Analyze customer workflows and operational performance to recommend improvements that increase customer value and surface new expansion opportunities.
• Maintain strong relationships across customer organizations, from operational teams to executive stakeholders.
• Manage account activity in HubSpot, including regular customer meetings, pipeline data, expansion opportunities, renewal timing, and documentation of key interactions.

Qualifications

• Bachelor's degree in engineering, business, or a related field preferred; equivalent experience strongly considered.
• Experience managing multiple customer accounts in industrial, logistics, or technology environments.
• Demonstrated ability to prospect and generate net-new opportunities within an existing account base.
• Strong understanding of warehouse, manufacturing, dock operations, or shipping logistics.
• Experience supporting or deploying robotics, automation, or engineering solutions in customer environments.
• Strong project management capabilities and ability to coordinate complex technical initiatives across cross-functional teams.
• Excellent communication skills with the ability to engage both technical and operational audiences, as well as executive stakeholders.
• CRM discipline — HubSpot experience preferred.
• Ability to travel up to 50%.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Stock Option Plan