[Hiring] Mid-Market Account Manager @Learning Pool

Role Description

At Confirm, our Account Managers are central to the growth of our customers. As an AM, your role goes beyond transactional sales; you are a trusted growth advisor who understands your customers’ strategic goals and proactively identifies ways the Confirm solution can support them.

This is a hunter role: growth is not assumed through organic account expansion; it is generated. You bring the commercial instinct to build your own pipeline from within your accounts and the credibility to engage confidently with executives and a customer's wider tech stack. Renewals sit with the Customer Value Manager; this role is focused solely on identifying, building, and closing new growth.

This role is solely and fully responsible for cross-sell revenue across your portfolio of existing accounts. Growth ownership is not shared with, or delegated to, the CVM team or any other function; the AM owns the cross-sell outcome for every account in their book, from opportunity identification through close, working closely with the aligned Customer Value Manager throughout.

What you will be doing:

• Take full, sole ownership of self-generated and CSQL cross-sell pipeline for every account in your book of business: identification, business case, negotiation, and close.
• Own the growth strategy for your accounts: develop and execute strategic account plans — including discovery, stakeholder mapping, business case development, and mapping the customer's technology and tech stack.
• Plan and prioritise your book, activities, and meetings to ensure you are focused on your best growth opportunities.
• Maintain a two-way exchange of account intelligence with the Customer Value Manager.
• Build and maintain multi-threaded relationships across departments with key decision-makers and stakeholders.
• Demonstrate sales operational excellence by maintaining accurate CRM records, forecasting, and pipeline tracking for your growth pipeline.
• Participate in Strategic Business Reviews led by the Customer Value Manager.
• Promote the value of the Confirm solution and services on an ongoing basis.

Qualifications

• B2B SaaS sales experience: Proven performance carrying and exceeding a growth or new-business quota in B2B SaaS. HR tech experience is a plus, not a requirement.
• Results focused: Driven to achieve targets, with a high degree of comfort with tangible goals, quota accountability, and a strong desire for success.
• Experience with structured sales methodologies and qualification (e.g., MEDDPICC).
• Strong command of discovery, ROI selling, objection handling, and negotiation.
• Demonstrated ability to build a growth pipeline through account prospecting and developing account plans.
• Skilled in delivering compelling sales presentations, both virtually and on-site, to C-level & stakeholders.
• Highly collaborative; thrives in partnership with cross-functional teams, including CVMs.
• Excellent communication, time management, and organisational skills.
• Organised and rigorous: Excellent time management, with the ability to organise, prioritise and execute on multiple tasks.
• Adaptable, coachable, and proactive in dynamic environments.
• Passionate about continuous improvement and customer-centric thinking.

Company Description

Confirm is a B Corp certified business and a Platinum Investors in People organisation. We’re also proud of the recognition our work has received across the industry, including multiple Gold wins at the Learning Technologies Awards.

If you’re looking for your next challenge, want the space to make your mark and like the idea of building something ambitious with good people around you, you’ve come to the right place.