[Hiring] Medicare TeleSales @TEKsystems

Role Description

REMOTE Medicare Insurance Specialist

SHIFT: Monday - Friday between hours of 8am - 5:30 EST, with some weekends.

Responsible for enrolling Medicare Members telephonically into the Medicare plan and for providing superior telephonic sales service for prospective Medicare members.

• Educate prospective/current members on Medicare products, benefits, enrollment rules and next steps in a clear and compliant manner.
• Conduct telephonic sales presentations and enrollments in accordance with CMS requirements, state regulations and internal compliance standards.
• Assess customer needs, answer questions accurately and recommend appropriate plan options based on eligibility and coverage requirements.
• Document all member interactions, enrollment activity and follow up actions accurately in departmental systems and required platforms.
• Maintain current knowledge of Medicare products, benefits, promotional campaigns, scripts, systems, and policy updates.
• Support a positive customer experience by demonstrating professionalism, empathy, active listening and timely follow through.
• Collaborate with Sales, Marketing, Product Management and operational teams to identify member concerns, process issues and improvement opportunities.
• Meet established productivity, quality, compliance and customer service expectations.
• Perform other duties and special projects as directed, assigned, or required.

Qualifications

• Current Health Insurance license required - any state; NY appointment required or must be obtained within 30 days of offer and maintained as a condition of continued employment in the role.
• Must have Health Insurance License, preferably in NY.
• Medicare Advantage Plan knowledge and experience administering AHIP.
• At least 1 year of previous industry related experience in the area of marketing, sales or client services preferred.
• Familiarity with operation including claim, customer service billing and enrollment preferred.
• 2 – 3+ years of sales, telesales or call center or customer service experience, preferably in healthcare or Medicare.
• Additional years of related experience may be considered in lieu of degree.
• Working knowledge of Medicare products, CMS regulations, enrollment guidelines, compliant sales practices.
• Strong communication skills (verbal, written, interpersonal); ability to explain complex information in a clear, customer friendly manner to all audiences.
• Demonstrated ability to manage a high volume of calls while maintaining accuracy, professionalism and service quality.
• Proficiency with MS Office and experience working in automated systems, CRM platforms or enrollment tools.
• Strong organizational, time management, analytical and problem-solving skills.
• Ability to exercise sound judgement, maintain confidentiality, and handle sensitive member information appropriately.
• Bilingual skills, Spanish (Preferred).

Requirements

• Intermediate Level.
• This is a Contract position based out of Orlando, FL.

Benefits

• The pay range for this position is $25.00 - $25.00/hr.
• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

This position is anticipated to close on Jul 23, 2026.