[Hiring] Manager, Account & Relationship Management @Wolters Kluwer

Role Description

The Manager, Account & Relationship Management for Lippincott Solutions is accountable for leading a regional sales organization that sells, renews, and expands healthcare SaaS solutions in complex, regulated provider environments. This leader translates strategy into disciplined execution by:

• Coaching sellers
• Improving pipeline creation
• Strengthening renewal and expansion motions
• Partnering cross-functionally to remove revenue blockers while maintaining high forecast integrity

This is a field-facing sales leadership role requiring:

• Tight operating cadence
• Customer-level inspection
• Coaching discipline
• The judgment to distinguish execution issues from product, procurement, budget, and adoption constraints

Qualifications

• 5-7+ years experience in direct sales or sales leadership in complex B2B environments
• Experience managing or formally coaching sellers through long-cycle, multi-stakeholder opportunities
• Demonstrated ability to improve pipeline generation, opportunity quality, and forecast discipline
• Strong command of CRM-based sales management, preferably Salesforce
• Ability to lead through process without becoming bureaucratic, and to inspect work without micromanaging
• Strong executive presence with customers, internal leaders, and cross-functional stakeholders
• Excellent written and verbal communication skills

Requirements

• Own achievement of regional revenue, renewal, expansion, and new business objectives
• Run a clear operating cadence across weekly deal inspection, pipeline generation, forecast review, renewal risk review, and territory execution
• Coach the team to qualify rigorously, pursue the right opportunities, and avoid wasting selling capacity on deals without compelling events, budget access, decision process clarity, or executive sponsorship
• Join strategic customer and prospect meetings where leadership presence can improve deal strategy, executive access, urgency, or commercial alignment
• Ensure each territory has a practical plan for existing customer protection, whitespace expansion, competitor displacement, and prospecting into named accounts
• Drive accurate monthly, quarterly, and annual forecasting based on evidence, not seller optimism
• Use Salesforce as the operating system for pipeline, account planning, renewal visibility, activities, next steps, and management inspection
• Institutionalize consistent opportunity management using MEDDPICC principles
• Identify pipeline quality gaps early and direct corrective actions
• Create a culture where forecast changes are surfaced early, risks are named clearly, and bad news travels fast enough to enable action
• Build, develop, and retain a high-performing team that is ambitious, accountable, coachable, and resilient in long-cycle healthcare sales
• Coach sales managers and sellers in live deal strategy, account planning, executive conversations, negotiation discipline, and customer value articulation
• Set clear expectations for performance, communication, CRM hygiene, customer coverage, and cross-functional collaboration
• Develop talent through field rides, call reviews, pipeline inspection, individualized coaching plans, and candid performance feedback
• Create a team culture that balances urgency, competitiveness, integrity, and disciplined execution
• Represent the voice of the field with Product, Marketing, Customer Success, Finance, Legal, Implementations, and Clinical Executive resources
• Escalate product, implementation, contracting, pricing, and adoption barriers with clarity, evidence, and recommended actions
• Understand the buying realities of hospitals, health systems, academic medical centers, government entities, and regulated healthcare organizations
• Partner with Marketing and Enablement to improve messaging, competitive positioning, launch readiness, and seller confidence
• Strengthen collaboration with other Wolters Kluwer teams and third-party partners where joint execution can improve customer outcomes and revenue
• Lead structured territory planning at least twice annually and inspect progress throughout the year
• Segment accounts by renewal risk, expansion potential, competitive displacement opportunity, strategic value, and buyer readiness
• Translate business objectives into clear territory priorities, account-level plays, prospecting focus, and customer engagement plans
• Use market data, Salesforce reporting, customer signals, contract cycles, and competitive intelligence to improve resource allocation
• Continuously assess whether territory coverage, seller capacity, and sales motions are aligned with revenue opportunity

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Compensation

$89,600.00 - $157,000.00 USD. This role is eligible for Commission. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.

Required Education

• University degree or equivalent professional experience

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant.