[Hiring] Lung Transplant Account Manager @CareDx, Inc.

Role Description

The Lung Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio. Focusing primarily on transplant center and community nephrology account customers, the LTAM will coordinate and collaborate with the Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account level growth strategies. Successful LTAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results. The LTAM role reports directly to the Regional Director (RD).

• Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges to provide tailored solutions. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions, or services.
• Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint, and achieve commercial goals.
• Product Knowledge and Clinical & Technical Proficiency: Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms, and processes; as well as supportive key clinical studies.
• Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
• Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key performance indicators.
• Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop creative solutions that address customer needs.

Qualifications

• Bachelor’s degree required, advanced degree (e.g., MBA) preferred
• Minimum of 10 years sales or strategic account management experience in the healthcare industry
• Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments
• Track record of developing effective account strategies that maximize business outcomes
• Strong written and oral communication & organizational skills
• Must be willing to travel 50-75% or greater, including frequent day trips and overnight travel
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools

Requirements

• Results Driven
• Strategic Thinking
• Patient Focus
• Problem Solving
• Strong Communication Skills
• Persistence
• Self-Awareness & Adaptability

Benefits

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation