[Hiring] Licensed Health Insurance Agent @MarketSource

Role Description

The Licensed Agent Seasonal is responsible for connecting with our client’s existing and potential members/customers while working on projects requiring strong customer service and sales skills to assist members and customers with plan modifications, updates, clarifications, and/or escalations to deliver best-in-class customer service to drive member engagement and retention.

• Processing various incoming and outgoing phone calls for assigned clients and programs focused on customer service and/or sales in accordance with policies, procedures, quality standards, and federal laws and regulations.
• Call processing includes but is not limited to:
  • Uncovering member concerns
  • Presenting solutions
  • Processing enrollment applications
  • Overcoming member objections
  • Transitioning between script elements
  • Asking for sales
  • Obtaining, entering, and verifying member information (e.g. names, addresses, etc.)
  • Answering questions
  • Resolving issues and providing Member service
• Depending on client requirements, either present offers by reading scripted presentations verbatim or paraphrasing and customizing the presentations based off product summary information.
• Maintain strict confidentiality of information provided by customer or data accessed within assigned systems.
• Ability to handle member/customer inquiries and escalate as appropriate to supervisor those situations outside the Agent’s control.
• Maintain all licensing and continued education requirements.

Qualifications

• Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
• Maintain excellent product knowledge regarding product offers, pricing and upsells.
• Ability to manage multiple channels of communication, including inbound and outbound phone, email, chat and paper.
• Ability to move between varying types of inquiries within the same shift.
• Possess a command of the English language with strong written and verbal communication and rapport building skills.
• Absorb new information and have the flexibility to adapt to new processes rapidly.
• Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education.
• Ability to multitask across multi-functional work.
• Aptitude for understanding details of insurance or complex information.
• Takes initiative and demonstrates active listening and strong problem-solving skills.
• Demonstrating sustained confidence and resilience during challenging interactions with the ability to de-escalate as needed.

Requirements

• High School diploma or GED required; additional education may be required based on individual projects and/or locations assigned.
• Must have ability to be licensed and appointed by assigned client in all operating jurisdictions.
• Minimum one year of telemarketing, appointment setting experience, one year of Customer Service experience solving customer problems and/or one year of experience in an office setting environment using the telephone or computer as the primary instruments to perform specific job duties.
• Strong consultative service and/or sales background.
• Experience using Internet, Window applications (Word, Excel) and email services (Outlook).
• Based on program assignment, including project and/or location of project assigned, may need to be bilingual in English, Spanish, French, or other languages as designated.

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)