[Hiring] Lead Client Director - Strategic Retail @ServiceNow

Role Description

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.
• Oversee growth of global accounts, including development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
• Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10+ years of experience in client management, aligning account strategies to revenue opportunities.
• 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management.
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations).
• Experience exceeding sales targets.
• Experience leading a virtual or matrixed team.
• Understanding of broad, macro-level business IT needs for a prospective client.
• Travel up to 50% (depending on geography/region).
• Must live in Bentonville or surrounding suburb.

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.