[Hiring] LAX National Account Representative @Varsity Brands

Role Description

The LAX National Account Manager will serve as a best-in-class sales representative within the company capable of serving medium, large and enterprise organizations – National Accounts.

Since 2000, Lax.com has been the go-to destination for players, coaches, teams, and fans who live and breathe lacrosse. We partner with the sport’s top brands to bring athletes the best gear, prioritizing innovation, safety, and style. Simply put—Lax.com is where players get their gear.

Beyond retail, we proudly collaborate with thousands of teams across the U.S. and Canada to design, produce, and deliver custom uniforms, spirit wear, and equipment. With a relentless focus on quality, efficiency, and customer satisfaction, we ensure every order is delivered on time, with precision, and to the highest standards.

An Account Manager will represent LAX / BSN Sports by demonstration of company core values in driving the highest ethical standards of conduct in all business activities.

What You Will Do

• Manage and grow an assigned book of business through proactive relationship management and strategic account support.
• Maintain consistent daily communication with customers, ensuring all emails and text messages are responded to within 24 hours.
• Develop and present quarterly account plans for key customers in collaboration with management to support retention and growth goals.
• Communicate both positive updates and challenging issues to customers professionally, transparently, and in a timely manner.
• Partner with customers to create customized logo concepts and product designs that align with brand standards and team identity.
• Build and manage online team stores to support customer fundraising, ordering, and product distribution needs.
• Support accounts receivable efforts by assisting customers through billing inquiries and aging AR resolution.
• Participate in professional development opportunities and lacrosse industry events on a quarterly basis to strengthen product knowledge and industry relationships.
• Utilize approved expense budgets strategically to foster and maintain strong client relationships.
• Process bulk customer orders accurately and efficiently, with a target turnaround time of 12 hours or less.

Qualifications

• Sales Acumen
• Organizational Skills
• Communication Proficiency
• Technical Capacity and Training
• Collaboration Skills
• Time Management Skills
• Personal Effectiveness/Credibility
• Customer Service
• A minimum of four years of management and/or sales experience.
• A minimum of two years of industry experience.
• Lacrosse experience and product knowledge.
• Bachelor's Degree preferred.

Physical Requirements

• Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis.

Our Values

• Service - We lead with heart. We champion community.
• Passion - We love what we do. It fuels our purpose.
• Integrity - We do what we promise. We own our actions and decisions.
• Respect - We earn it by giving it. Because everyone deserves it.
• Innovation - We never stop striving to be better. For ourselves and our community.
• Transparency - We are committed to openness and honesty in everything we do.

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!