[Hiring] Kitchen and Bath Inside Sales Specialist @Floor & Decor

Role Description

As a Kitchen and Bath Inside Sales Specialist, you’ll help customers move from inspiration to execution during one of the most personal investments they’ll make in their home. Your ability to guide, problem-solve, and build trust directly impacts customer confidence, project timelines, and business growth.

• Daily performing Quick Quote Estimates for customers and converting leads into completed countertop sales.
• Daily soliciting and closing sales by making phone calls to follow up and convert leads generated through the proprietary Quick Quote Estimate tool.
• Managing customer orders and partnering with internal and external teams to address questions, resolve issues, and facilitate the order process in a timely manner.
• Maintaining strong organizational and follow-up skills to consistently manage projects, track information, close sales, and provide program feedback.
• Utilizing and managing Floor & Decor applications including the Proprietary Orders Portal, Quick Quote Estimator, and POS system.
• Collecting customer payments, finalizing sales, tracking required paperwork, and ensuring completed sales are properly closed and delivered.
• Monitoring and communicating sample replenishment needs to vendors for stores and Product Review Centers while assisting with purchase orders for new stores and assortment updates.
• Attending conference calls and training sessions to relay information to store teams and maintaining consistent communication in support of company goals.
• Meeting and exceeding established sales and performance goals.

Qualifications

• Associate or bachelor’s degree preferred.
• Two (2) years of sales, design, or project management experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the role.
• Minimum of one (1) year of retail experience preferred.
• Knowledge of countertop installation, fabrication, or kitchen remodels is a plus.
• Excellent customer service, verbal, written, and interpersonal communication skills.
• Strong organizational skills with the ability to multi-task in a fast-paced environment.
• Ability to identify and resolve problems in a timely manner.
• Proficiency in Microsoft Office Suite, Excel, and basic computer systems.
• Self-motivated approach with the ability to manage follow-up, prioritize tasks, and drive sales results.
• Willingness to work retail hours.

Working Conditions

While performing the duties of this job, the employee will work in a secure, office space to contain customer information.

Physical/Sensory Requirements

Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits

• Bonus opportunities & career advancement opportunities at every level.
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
• Work-life balance, including:
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.