[Hiring] Key Account Manager - Specialty Adhesives @Illinois Tool Works

Role Description

Our Sales team plays a pivotal role in our business growth initiatives and is essential to delivering outstanding customer outcomes. As a Key Account Manager, based in Mexico, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spirit, results-oriented strategic mindset, and customer-focused approach. This is an exciting opportunity to drive growth in a wide variety of markets with a high level of autonomy! This is a remote role, based in Guadalajara, Mexico and will serve regions including but not limited to:

• Guadalajara/Jalisco
• Queretaro
• Guanajuato
• San Luis Potosi
• Aguas Calientes

We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life. Our people thrive in our “flexibility within the framework” approach. We are committed to providing you with growth and development opportunities that maximize your unique potential. Our culture empowers you to think and act like a business owner – we want your entrepreneurial spirit to thrive! Be a part of One ITW/One Team, where everyone’s contribution matters in our quest to achieve our full potential. We live by our Core Values: simplicity, sharing risk, integrity, respect, and trust.

You might like this job if you:

• Are an entrepreneur – you enjoy taking ownership of your surroundings and constantly seek to find ways to improve.
• Are a self-starter with an interest in engaging customers on a face-to-face basis.
• Possess a ‘hunter’ mentality with regard to finding and developing new sales opportunities.
• Are excited about working with a differentiated product and customer mix and are passionate about the customer experience.

Qualifications

• Bilingual in English and Spanish required.
• 5+ years of industrial B2B sales experience or Key Account Management experience required.
• Experience selling technical or engineered products, such as adhesives, specialty chemicals, polymers, coatings, or related industrial solutions.
• Prior experience selling to Original Equipment Manufacturers (OEMs) with a proven growth record, preferably within the Automotive, Electronics, and General Industrial markets.
• Bachelor’s degree in Business, Engineering or science-related discipline or equivalent experience.
• Strong business acumen, strategic account planning skills, executive presence, and demonstrated ability to clearly communicate technical concepts and solutions to audiences with diverse levels of understanding.
• Familiarity with Sales Processes and CRM - specifically Sales Force.
• Proficiency in MS Office Suite.
• Must have a Valid Driver’s License and the ability to travel 60%-70%.
• Ability to sit and stand for up to 8 hours/day.

Requirements

• Establish and maintain strong relationships with key accounts, understanding their needs, and providing solutions to maximize customer satisfaction.
• Develop and implement a robust plan to achieve significant growth within the Adhesives related industries.
• Tactical and operational planning with the Segment Manager to determine primary objectives within accounts.
• Align with distributor network to promote significant growth in region through identifying opportunities at major accounts.
• Develop and report accurate sales forecasts by account and product line and understand changes in demand.
• Identify and resolve customer pain points and offer solutions.
• Collaborate with product management and development to identify new product requirements and aid in the development and launch of new products within our Innovation Framework.
• Demonstrate strong Sales Excellence including disciplined competency in the understanding and utilization of Sales Force CRM.
• Collaborate with Channel management to support accounts and channel partners to grow the wider business.
• Participate in market/channel projects as required to support the overall business strategy.
• Effectively communicate with others inside and outside of the company in a tactful, courteous manner to promote excellent customer service.
• Promote, support, and adhere to all safety and quality related policies and procedures.