[Hiring] Key Account Manager @Abbott

Role Description

Abbott Rapid and Molecular Diagnostics (RMDx) – Infectious Disease (ID) is seeking a highly motivated, technically proficient Key Account Manager with strong business acumen and selling skills to oversee and grow our presence in S. Louisiana. This is more than a sales position; it is a chance to make a real impact in healthcare by delivering cutting-edge diagnostic solutions where they matter most. This role is ideal for professionals with a solid background in clinical diagnostics and a deep understanding of hospital networks, including Laboratory, ED, Clinic, Physician Office Lab, and Urgent Care settings.

As a Key Account Manager, you will be instrumental in:

• Accelerating growth, expanding market share, and driving revenue across key accounts.
• Serving as the primary contact for account management, focused on improving profitability, increasing customer loyalty, and securing contract renewals and new business.
• Responsible for an annual target and goal achievement within various product lines.

What you'll do:

• Serve as a trusted advisor to existing customers by building strong relationships, understanding stakeholder priorities, conducting business reviews, and delivering proactive solutions that drive customer satisfaction, loyalty, and retention.
• Develop and execute strategic account plans to protect and grow the customer base, drive value expansion, increase profitability, and achieve annual growth objectives.
• Partner with customers to identify operational improvements, optimize reagent utilization, expand product adoption, and anticipate future needs based on market, regulatory, and industry trends.
• Manage the sales process and account strategy through effective use of SFDC, Power BI, Microsoft tools, sales metrics, forecasting, and analytics to support decision-making and sustain long-term growth.
• Lead contract negotiations, pricing strategies, proposals, bid preparations, customer implementation activities, and renewal planning to maximize account value and mitigate competitive threats.
• Maintain strong product, market, and competitive knowledge while leveraging insights to influence purchasing decisions and position Abbott solutions effectively.
• Collaborate with Sales Development Managers, Health System Executives, Distribution Field Managers, Regional Business Analysts, distribution partners, and cross-functional teams to deliver a seamless customer experience, resolve challenges, and support business objectives.
• Manage and develop third-party distributor relationships through training, sales support, technical expertise, performance management, and ongoing communication, while ensuring compliance with FDA regulations, company policies, and professional standards.

Qualifications

• Bachelor’s degree.
• Minimum 4 years proven success in medical sales, ideally within the diagnostics space.
• Experience working with distribution partners.
• Willingness to travel within the assigned territory (4 days/week, up to ~35% overnight travel).

Requirements

• Bachelor’s degree in business, health care, or life science (preferred).
• Deep understanding of laboratory and point-of-care settings, health system operations, and health economics (preferred).
• Strong financial acumen and ability to analyze healthcare market data (preferred).
• Demonstrated individual contributor experience including problem solving, complex selling, planning, and execution (preferred).
• Excellent interpersonal skills and documented success in team selling environment with the ability to effectively communicate at multiple levels of the organization (preferred).
• Experience with complex contracting and negotiation (preferred).

Benefits

• Career development with an international company.
• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit.
• A company recognized as a great place to work in dozens of countries worldwide.
• A company recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.