[Hiring] Intake Representative @ForTheVeteran

Role Description

Are you a motivated, driven individual looking for an opportunity to truly make a difference? If you have a must-win mentality and are willing to go the extra mile, this role is for you. As a Sales Representative, you'll handle inbound and outbound calls, process new leads, and qualify them based on specific criteria. Passion and eagerness to learn are essential!

Essential Duties and Responsibilities:

• Manage outbound and inbound intake calls with disabled veterans, ensuring accurate eligibility verification, collection of required documentation, and scheduling appointments across multiple time zones.
• Educate veterans on ForTheVeteran’s mission, available resources, and how we can support them in successfully filing their disability claim through the VA.
• Provide compassionate and empathetic support to veterans, addressing questions or concerns about the claims process.
• Collaborate with our team of experts to ensure veterans receive comprehensive and personalized assistance tailored to their unique needs.
• Maintain accurate and up-to-date records of all interactions in our CRM system.
• Stay informed about changes to VA regulations and policies that may impact veterans’ eligibility for benefits and communicate updates as needed.
• Consistently meet performance standards by generating 15 qualified leads weekly while managing a high volume of inbound and outbound calls.

Qualifications

• Genuine passion for helping disabled veterans, paired with empathy and a commitment to making a positive impact in their lives.
• Previous experience in sales, customer service, or a related field, with a proven track record of meeting or exceeding targets, including handling high-volume inbound and outbound calls.
• Exceptional written and verbal communication skills, with the ability to effectively engage and build rapport with veterans over the phone and through clear, professional correspondence.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Self-motivated and results-driven, with the ability to work independently while collaborating effectively within a team environment.
• Comfortable working in a fully remote environment, with access to reliable internet and a quiet, designated workspace.
• Knowledge of VA benefits and the claims process is preferred but not required.
• Ability to successfully pass a criminal background check.

Benefits

• Fully Remote Work: Enjoy the flexibility and balance of remote work.
• Competitive Pay: $16-20 / hour based on experience.
• Paid Time Off (PTO): Generous PTO after 90 days to help you maintain balance.
• Health Insurance: Benefits available immediately.
• Growth Opportunities: Opportunities for advancement and skill development.