[Hiring] Inside Sales Support Representative @The Home Depot

Role Description

The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout the project cycle.

• 50% Support Outside Sales Portfolio Growth
  • Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership.
  • Completes assignments timely and efficiently.
  • Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external.
  • Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.
• 25% Account Administration
  • Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs.
  • Owns projects from end to end, ensuring that the managed account customer is the focal point of the process.
• 25% Issue Resolution
  • Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Requirements

• Working knowledge of Microsoft Office Suite.
• Working knowledge of presentation software (e.g., Microsoft PowerPoint).
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Demonstrated project management skills.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.
• Previous customer service or retail sales experience; home improvement trades specific.
• Knowledge of local building codes; Home Improvement specific.
• Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external.
• In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.

Benefits

• For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $24.00 - $27.00.

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience

• 1 year.

Preferred Years of Work Experience

• 2 years.

Minimum Leadership Experience

• None.

Preferred Leadership Experience

• 1 year.

Certifications

• None.

Competencies

• Action Oriented
• Business Insights
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results