[Hiring] Inside Sales Support Representative @Connection

Role Description

Do you have strong people skills and a knack for providing tailored solutions that fit the needs of the client? If so, the Sales Support Representative at Connection might be your next career move! The Sales Support Representative is assigned to one or more Executive, Senior Executive or Presidential Account Managers to assist in their day-to-day fulfillment of orders and resolving customer issues on assigned accounts, both new and existing. The Sales Support Rep is an integral part of the success of the Account Manager and assists in account retention and growth.

In a Typical Day You Will:

• Provide superior customer service to the Account Manager and customer during the order fulfillment process and in servicing.
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimize problem order situations by proactively following up on open orders and customer service issues for resolution.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and customer satisfaction.

Qualifications

• A strong drive to succeed.
• Excellent communication skills.
• Strong customer service skills.
• Ability to multitask.
• The desire to help others.

Requirements

• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits

• A supportive team invested in your success.
• Generous paid vacation, medical, dental, and vision benefits.
• Monday through Friday work schedule.
• Tuition Reimbursement and 401k with matching.

Company Description

Connection, a leading provider of information technology solutions to small and medium-sized businesses nationwide, has consistently been recognized for its commitment to service. We are a publicly traded, Fortune 1000 company with $2.7 Billion in revenue in 2016. Headquartered in Merrimack, NH, Connection employs over 2500 people and sells more than 300,000 products. Our mission is to provide customers with the expert guidance, state-of-the-art tools, and exceptional service to solve their technology challenges. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites.