[Hiring] Inside Sales, Sales Development Representative @Oxford Nanopore Technologies

Role Description

The individual is expected to professionally and effectively complete the day-to-day tasks required, across a number of disciplines, via the telephone, zoom, email or social media using ONT sales tools and resources. Combined with their personal organisational and communication skillsets they identify, develop and manage new sales opportunities that support the sales function to achieve or exceed their annual sales quotas.

The most important tasks are to effectively manage Sales Funnel Activities, in SFDC, to drive new business. Proactively plan and manage Sales Prospecting activities to support and drive new business. Triaging outbound/inbound calls from/to customers, managing cases and qualifying sales leads. Manage SLDW renewals in a structured way for specified instruments. Support for specified Channel Partners and marketing, as directed, and supporting events and lead follow-up.

This role requires a proactive, curious and organised mindset with a focus, but not limited to, the following Key Areas of Responsibility which represents their KPIs:

• Demonstrate professional and effective use of the toolset, skillset and mindset to manage Sales Funnel Activities in SFDC, managing Event Lead to 100%, and other key tools as directed.
• Effectively, being a self-starter, plan and manage Prospecting Activities in a structured and professional manner.
• Effectively, being a self-starter, plan and manage Triaging of inbound/outbound customer calls and cases.
• Effectively, being a self-starter, plan and manage SLDW Renewals by using required systems – SFDC and Iron Clad as directed.
• Effectively, build personal industry and product knowledge to become expert support for specified Channel Partners to support sales growth.

Qualifications

• BSc degree and/or Masters (preferably in the Lifesciences, genetics and genomics).
• Prior Sales experience or working with sales channel partners to accelerate product adoption (preferably in an inside sales environment).
• Experience in coaching people in a commercial team (direct or indirect).
• Experience in using Customer Relationship Management (CRM) systems.
• Experience working with research/life science customers.
• Knowledge of the Life Sciences & Genomics market.
• Understanding of current DNA sequencing technologies and their applications.
• Understanding of the difference between a research role and a sales role.
• Fluent in English (verbal and written).
• Strong communication skills.
• Takes initiative.
• Positive, can-do attitude.
• Self-motivated.
• Sound judgement and self-sufficient.
• Values teamwork.

Requirements

• Effectively use of toolset, skillset and mindset to manage Sales Funnel Activities and Lead Management, seeking help and support when required, by:
• Effectively growing new and existing T3 sales accounts, qualifying opportunities to achieve agreed KPIs.
• Effectively support T2 & T1 sales opportunities by qualifying sales leads and hand over to CP and Account Managers.
• Effective follow-up local and strategic event lead (and other leads as directed).
• Provide support for sales quote requests especially the custom or non-standard process quotes.
• Proactively manage and growing existing MinION business.
• Prepare professional reports on activities.
• Supporting Field Sales Teams and Inside Sales Account Manager with Adhoc requests to grow the business.

Benefits

• Effectively manages Prospecting Activity, seeking help and support when required, to ensure best possible sales outcomes for customer and ONT by:
• Using leads provided, plan campaigns, reporting and prospecting activities via phone, zoom, email or social media that achieve agreed KPIs.
• Generate own new business leads through effective prospecting campaigns and sales activity.
• Develops and uses systems for proactively driving call-back activities from own or company lead generation activities.
• Demonstrates effective development and application of accurate and reliable qualification approaches, techniques and digital tools to minimise wasted time and maximise number of prospects entering the sales funnel.
• Works in a fast-paced environment, is resilient, self-motivated and target oriented.

Company Description

Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.