Role Description
The Inside Sales Representative is responsible for developing and growing customer relationships, identifying and advancing sales opportunities, and driving revenue growth within an assigned territory while operating remotely. This role proactively engages dealers and customers by monitoring top quotes, understanding opportunity specifics, and moving qualified opportunities into the sales pipeline in close partnership with the sales team.
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Owns territory revenue performance and focuses on recapturing sales from customers with declining purchasing activity.
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Ensures JELD-WEN remains the customerβs preferred product.
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Provides sales support, technical assistance, and training related to the companyβs quoting system through outbound calls, emails, and MS Teams meetings.
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Drives strong customer engagement, increased adoption of quoting tools, and sustained revenue growth.
Qualifications
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High school diploma or general education degree (GED).
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Minimum of 4 years of total relevant experience, which may be a combination of window or door manufacturing, production and machining, inside or outside sales and/or customer service.
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Strong written and verbal communication skills.
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Ability to effectively present information one-on-one or in small groups.
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Strong listening, problem-solving, and sales skills.
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Ability to work independently and collaboratively in a team environment.
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Ability to manage stress and maintain composure in customer-facing situations.
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Proficiency with Microsoft Office and CRM tools (e.g., Salesforce).
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Strong phone presence and outbound calling skills.
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Ability to consistently achieve performance and sales targets.
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Customer-focused mindset with commitment to delivering a positive experience.
Requirements
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An associate degree in business, technical discipline, or related field (preferred).
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Prior Inside Sales experience (preferred).
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Experience with CRM tools such as Salesforce (preferred).
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Experience supporting technical or manufactured products (preferred).
Benefits
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Competitive compensation & benefits packages.
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Medical, dental, vision, and basic life insurance coverage for employees and their families.
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Ten paid holidays throughout the calendar year.
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Flexible Paid Time Off Policy for vacation, illness, or other reasons.
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401k Retirement Savings Plan.
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Prescription Drug Plan.
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Flexible Spending Account (FSA).
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Health Reimbursement Account (HRA).
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Employee Assistance Program (EAP).
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Tuition Reimbursement.
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Employee Discount Program.
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Expected pay for this role is between $44,300.00 to $73,800.00 per year based on experience and qualifications.