[Hiring] Inside Sales Representative @The Helper Bees

Role Description

As an Inside Sales Representative, you will be responsible for customer conversion; initiating customer outreach and lead/referral opt-ins, and facilitating initial setup/onboarding of new customers. In addition, you will act as the primary point of contact for churn escalations to re-engage customers, as applicable.

Duties/Responsibilities:

• Conduct Outbound Calls: Proactively reach out to senior adults via phone to introduce and promote our products and services.
• Build Relationships: Develop and maintain positive relationships with potential customers by understanding their needs, preferences, and concerns.
• Product Knowledge: Stay well-informed about our products and services to effectively communicate their benefits and features to senior adults.
• Customer Education: Educate senior adults and their families about the benefits offered. Guide members through THB’s marketplace platform to ensure they understand how to purchase products and services that meet their needs.
• Customer Engagement: Listen attentively to customers, address their questions, and provide accurate information to help them make informed decisions.
• Sales Targets: Meet and exceed weekly and monthly sales targets by effectively converting leads into customers.
• Follow-Up: Conduct timely follow-up calls to ensure customer satisfaction and address any post-sale queries or issues.
• Documentation: Accurately record customer interactions and sales activities in the CRM system.
• Team Collaboration: Work closely with the sales team and other departments to share insights and improve sales strategies.
• Other duties as assigned/necessary.

Performance Metrics:

• Opt in rate: Maintain target opt in rate based on specific product.
• Turn Around Time (TAT): Maintain TAT within SLA’s.
• Work In Progress (WIP): Converted within 14 days.
• Outbound Calls: Minimum of 40 outbound calls per day.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in sales, preferably outbound sales, with a track record of meeting or exceeding targets.
• Experience working with senior adults or in a similar demographic is highly desirable.
• Experience in the healthcare industry is a plus!

Requirements

• Ability to thrive in a fast-paced environment.
• Ability to handle objections and solve problems effectively.
• Ability to engage customers with clear, concise, and compelling communication, effectively explaining product details in an easily understandable manner.
• Comfort and adaptability when working with technology and learning new programs and computer systems.
• Strong passion for helping others and problem-solving.
• Excellent verbal and written communication skills with the ability to connect with senior adults empathetically.
• Demonstrated patience and empathy when interacting with senior adults.
• Strong listening skills and the ability to build rapport quickly.
• Self-motivated with a positive attitude and a strong work ethic.
• Flexibility to adapt to changing customer needs and sales strategies.
• Must be 18 years of age or older.

Physical Requirements

• Ability to remain at your designated workstation for the duration of the workday.
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen).

Benefits

• This position offers the flexibility of remote work at approved locations within the United States.
• Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data.
• Enjoy the convenience and comfort of working remotely while contributing to our team's success.