[Hiring] Inside Sales Representative @Dexcom

Role Description

This role serves as the technical lead across endpoint technologies, providing architectural direction, governance, and technical leadership for Windows (MECM/Intune) and macOS (Jamf Cloud) platforms. The Senior Staff Endpoint Engineer defines standards, leads global engineering initiatives, and acts as the highest-level escalation point for endpoint systems.

• Take calls on patient inquiries, product/service concerns, and technical issues relating to Dexcom product.
• Serve as first point-of-contact for patients and medical professionals on all technical and service levels.
• Coordinate with Quality Assurance to ensure customer satisfaction.
• Respond to patient phone calls and emails with troubleshooting tips and specific instructions.
• Review and discuss data with patients.
• May require some training of patients over the phone.
• Onboard new patients to Dexcom CGM and act as a point of contact for Health Care Professionals.
• Triage and disposition of patient inquiries.
• Prospect and contact new patients.
• Describe the benefits of CGM and Dexcom, determine need and fit including financial feasibility for patients.
• Educate patients and healthcare professionals on Continuous Glucose Monitoring (CGM).
• Proactively manage assigned territory pipeline to ensure prompt follow-up and execution.
• Conduct benefit investigations and convey coverage to the customer.
• Consistently achieve monthly sales quotas and Key Performance Metrics.
• Use and maintain software and databases appropriately to document and analyze patient and product information.
• Train and mentor new team members.
• Work with management to document and facilitate the rollout of new processes.
• Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy.

Qualifications

• Language fluency in both English and French preferred – written and oral communication.
• Innate ability to multitask while handling a variety of sales and problem-solving matters.
• Exhibit strong customer service skills and excellent phone acumen.
• Proven track record in both customer service and advanced selling techniques.
• Strong verbal and written communication skills, including effective listening skills.
• Superior phone acumen and ability to show empathy to customers.

Requirements

• Typically requires a minimum of 4 – 6 years of related experience.
• High School diploma/certificate or equivalent.

Benefits

• A front row seat to life-changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• 5-15%

Remote Workplace

• Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).
• If you reside within commuting distance of a Dexcom site, a hybrid working environment may be available.

Salary

• $25.76 - $38.65