[Hiring] Inbound Sales Specialist @Trupanion

Role Description

At Trupanion, our Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service. We’re looking for people who are excited to educate pet owners and champion the value of protecting their pets with Trupanion coverage.

As an Inbound Sales Specialist, you’ll be on the front lines connecting with pet parents during important moments in their journey. You’ll engage with warm inbound leads through meaningful conversations, educating potential customers on Trupanion’s coverage and helping them make informed decisions about their pet’s care and protection.

• Educate and support prospective Trupanion customers by delivering exceptional service through inbound warm leads, phone calls, and email interactions.
• Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions.
• Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process.
• Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience.
• Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment.
• Demonstrate a strong sense of ownership, accountability, and adaptability while managing evolving responsibilities, processes, and workflows.
• Navigate multiple systems and tools to deliver a seamless and efficient customer experience.
• Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system.
• Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates.

Qualifications

• 2+ years of successful sales experience in a high-volume business-to-consumer (B2C) sales or inbound call center environment is essential.
• Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment.
• Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach.
• Strong written and verbal communication skills with the ability to educate customers clearly, authentically, and effectively on coverage options and benefits.
• Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control.
• Demonstrated sense of ownership, adaptability, and resilience while thriving in a metrics-driven and fast-paced environment.
• Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems.
• Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication.
• Self-motivated with strong time management skills and the ability to maintain productivity and focus in a remote work environment.
• Strong technical troubleshooting skills and comfort using technology independently in a remote environment.
• Experience working remotely in a private setting with a reliable hard-wired internet connection and a distraction-free home-office setup.

Requirements

• Must hold or be able to obtain and maintain an active P&C license in your state of residence.
• Must be willing and able to obtain and maintain additional licenses in other U.S. states and applicable Canadian provinces, as required for the role. Trupanion will facilitate the additional licensing process.

Benefits

• Full medical, dental, and vision benefits at no cost to the employee.
• Four weeks of paid time off and 9 paid float holidays.
• Five-week sabbatical after five years of employment.
• Open, casual, pet-friendly, and fun office environment.
• Free medical health insurance for your pet (1 dog or cat).
• Paid time off to volunteer at nonprofit organizations.
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.