[Hiring] Inbound Sales Performance Leader @Express Chipping

Role Description

Improve our inbound sales team’s conversion rate. Everything else, including coaching, accountability, role-playing, call reviews, AI insights, training reinforcement, and performance management, exists to accomplish that goal.

Qualifications

• Experience improving conversion rates through coaching and accountability.
• Experience reviewing recorded sales calls and identifying coaching opportunities.
• Experience conducting one-on-one coaching and structured role-playing.
• Experience reinforcing training through consistent follow-up.
• Experience using CRM data, call recordings, and performance metrics to prioritize coaching.
• Experience helping salespeople consistently execute a defined sales process.
• Experience working in an environment where inbound customer conversations drive revenue.
• Experience selling to residential consumers is preferred.

Requirements

• Own the daily performance of our inbound sales team.
• Coach sales consultants through structured one-on-one coaching.
• Reinforce and expand on concepts taught during weekly sales workshops.
• Review recorded sales conversations and AI-generated coaching insights.
• Conduct role-play sessions using real customer scenarios.
• Inspect execution to ensure coaching becomes a daily habit.
• Hold salespeople accountable for consistently executing our sales methodology.
• Improve discovery, qualification, objection handling, follow-up, and closing.
• Accelerate new hire development.
• Reduce sales-created operational issues through better qualification and documentation.
• Partner with Sales Operations, Marketing, and Operations to improve the customer experience.
• Identify opportunities to improve both individual performance and our overall sales process.

Benefits

• Initial 90-Day Performance Engagement (Contract), with the opportunity to transition into a long-term role based on results.

Company Description

TurFresh is the original and most established artificial turf cleaning and maintenance company, serving homeowners and businesses across multiple states. For over 26 years, we’ve focused on creating cleaner, safer, more enjoyable outdoor spaces while building lasting customer relationships.

• We continuously improve how we sell, coach, operate, and serve by embracing AI, testing new ideas, and holding ourselves accountable.
• Through our TurfRescue initiative, we make regular donations to animal shelters and rescues, supporting the care of dogs and helping the organizations that protect and rehome them.
• Our sales team is successful, highly coachable, and committed to continuous improvement.