[Hiring] Inbound Sales Consultant @Deluxe

Role Description

Takes inbound sales calls from small businesses. Identifies sales opportunities through consultative conversations and cross-sells additional business supplies. Provides a genuine and engaging customer experience while actively listening to uncover opportunities for stated and unstated needs. Expands sales opportunities beyond business essentials by leveraging additional products such as promotional items, print marketing, and other services.

• Meets monthly performance metrics for revenue, customer experience, and time management.
• Follows prescribed sales approach to increase average spend and highlight value of products and services offered.
• Efficiently multi-tasks and navigates across multiple PC order systems while simultaneously communicating with customers.
• Manages a high volume of customer inquiries daily while maintaining professionalism and accuracy.
• Places high quality accurate orders for callers that represent a premium printing supplier.

Qualifications

• Education: HS/GED
• Experience: Strong customer-facing communication skills developed through retail or call center environments.

Requirements

• Builds rapport with clients, team members, and leadership.
• Creates genuine engagement and builds rapport with callers.
• Strong/creative problem-solving skills.
• Connects customers’ needs to meaningful solutions through conversation.
• Takes accountability for actions, progress, and results.
• Demonstrates proficiency in learning and utilizing Salesforce and Microsoft Office 365 applications in a fast-paced environment.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement