[Hiring] Inbound Sales & Client Success Specialist @Global Team

Role Description

We are looking for a proactive, persistent, and highly organized Inbound Lead & Client Success Specialist to join Global Team and work directly with our client. In this role, you will:

• Serve as the first point of contact for prospective clients.
• Respond to inbound leads.
• Conduct intake interviews for personal injury matters.
• Maintain consistent communication throughout the initial client journey.
• Work closely with the firm’s Partner to qualify potential cases.
• Coordinate appointments and manage follow-ups.
• Maintain accurate CRM records.

The ideal candidate is experienced, self-sufficient, client-focused, and comfortable balancing empathy with a results-oriented approach.

Qualifications

• Prior intake experience at a personal injury law firm.
• Experience in inbound lead management, client success, intake, or a similar client-facing position.
• Professional fluency in English and Spanish.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Confidence handling sensitive and emotionally difficult conversations.
• Strong relationship-building and client service skills.
• Ability to work independently with minimal supervision.
• Ability to prioritize urgent matters and manage multiple active processes.
• Reliable internet connection and a private, sound-isolated workspace.
• Must be located within one hour of the U.S. Central Time Zone.

Requirements

• Previous intake experience at a personal injury law firm is required.
• Experience handling and qualifying inbound leads.
• Understanding of personal injury intake processes and case-screening criteria.
• Proficiency with CRM or legal case management systems.
• Strong appointment scheduling and follow-up management skills.
• Ability to maintain organized, complete, and confidential client documentation.
• Professional-level spoken English with clear, easily understood pronunciation.
• Ability to work from a quiet, private, and sound-isolated environment suitable for confidential client calls.

Benefits

• PTO, paid holidays, commissions, incentives, and additional benefits are to be determined.
• Competitive compensation based on experience.
• A long-term, fully remote opportunity.
• Direct collaboration with firm leadership.
• A professional and client-centered work environment.
• International experience with a U.S.-based personal injury law firm.
• Opportunities to strengthen your legal intake and client success expertise.