[Hiring] Technical Client Success Specialist @ADRM

Role Description

As a Technical Client Success Specialist, you will help make sure our clients have a connected, responsive, and consistently great experience across everything we do. You will serve as a key point of connection between our clients and ADRM’s internal teams, helping coordinate priorities, maintain communication, and keep client needs moving in the right direction. This role is ideal for someone who builds relationships naturally, stays exceptionally organized, follows through, and enjoys being the person who keeps everyone connected and informed.

Qualifications

• 3+ years of experience in client success, account management, or a similar client-facing role in professional services, consulting, technology, physical security, or another B2B service environment
• Bachelor’s degree or equivalent professional experience preferred
• Strong written and verbal communication skills, with confidence communicating across client stakeholders and internal technical and non-technical teams
• Ability to understand ADRM’s services and translate client needs across teams without needing to be the technical expert
• Ability to successfully complete a comprehensive background check
• Ability to work remotely, with availability to be on-site and travel as needed. EST location and/or working hours required

Requirements

• Serve as a key day-to-day point of contact for assigned ADRM clients
• Build strong relationships with client stakeholders and develop a deep understanding of their priorities and expectations
• Coordinate communication between clients and ADRM teams across Managed Services, Design, DEFENDER™ and other services
• Maintain visibility into client requests, open items, upcoming needs, and commitments
• Follow up across internal teams to help ensure client questions and requests receive timely responses
• Coordinate client meetings, recurring touchpoints, onboarding sessions, business reviews, and other account activities
• Prepare meeting agendas, capture decisions and action items, and ensure appropriate follow-through
• Support client onboarding and help clients understand the ADRM team, services, processes, and available resources
• Support clients in navigating and using DEFENDER™ as appropriate
• Maintain accurate account information, documentation, meeting notes, and client activity
• Monitor the overall client experience and proactively surface concerns, gaps, or opportunities to ADRM leadership
• Partner with Program Managers and delivery leaders to keep clients informed on active initiatives without assuming ownership of technical or project delivery
• Help identify new client needs and connect them with the appropriate ADRM resources
• Support account retention and growth by helping ensure clients consistently experience the responsiveness and quality expected from ADRM
• Bring client feedback back into ADRM to help us continually improve how we work and deliver

Benefits

• ADRM covers 100% of health, dental, and vision insurance premiums for team members AND their dependents - one of the most comprehensive benefits packages in the industry
• Robust 401(k) plan with a generous company match and profit sharing
• A culture built on Balance, Integrity, and Trust - not just words on a wall
• Real opportunity to grow: ADRM is scaling quickly, and we promote from within
• Commitment to creating an inclusive environment where every team member can contribute and grow