[Hiring] Hospital Success Partner @Roo

Role Description

As a Hospital Success Partner at Roo, you'll play a key role in growing our network of veterinary hospital partners and helping new hospitals experience the value of Roo. This role combines outbound sales, consultative relationship building and customer activation.

• Proactively identify and engage prospective veterinary hospitals through phone, email and other engagement channels to build relationships and generate new business opportunities.
• Build relationships with practice managers, hospital owners and key decision-makers to understand staffing challenges and introduce Roo's solutions.
• Lead consultative discovery conversations to uncover hospital coverage needs, timing and opportunities where Roo can provide value.
• Engage newly signed-up hospitals, answer questions, address barriers and help partners confidently take their next steps, including posting their first shift.
• Guide hospital partners through Roo's platform when needed, educating them on how to post shifts, find relief professionals and maximize the platform's value.
• Manage a pipeline of prospective and newly signed-up hospitals, prioritize opportunities and maintain consistent follow-up to drive conversion and activation.
• Meet or exceed individual performance goals related to hospital growth, customer engagement, activation and overall business impact.
• Maintain accurate CRM records in HubSpot, documenting hospital needs, conversations, decision-makers and next steps.
• Collaborate with Business Development, Marketing, Sales Operations and Client Services to support market growth and deliver a positive hospital experience.
• Share hospital feedback and market insights to identify opportunities for improvement, support strategic market initiatives and strengthen the customer experience.

Qualifications

• 3+ years of experience in B2B sales, business development, account management or customer success.
• Proven experience in outbound prospecting, consultative selling and relationship building.
• Strong communication skills with the ability to engage decision-makers, navigate gatekeepers and handle objections.
• Customer-focused with the ability to uncover needs, educate partners and build trust.
• Self-motivated and comfortable working toward measurable goals in a fast-paced, performance-driven environment.
• Strong organizational skills with the ability to manage multiple priorities and follow-up opportunities.
• Adaptable and comfortable navigating change, shifting priorities and evolving business strategies.
• Collaborative, coachable and open to feedback with a willingness to learn and grow.
• Experience using CRM platforms such as HubSpot or Salesforce.
• Remote role; occasional travel may be required for veterinary hospital visits, market development initiatives and industry events.

Preferred Qualifications

• Experience in veterinary medicine, animal health or veterinary staffing.
• Understanding of veterinary hospital operations and staffing challenges.
• Experience working with veterinary practice managers, owners or hospital decision-makers.

Benefits

For permanent, full time employees, we offer:

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
• 401K.
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Core Values

Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life:

• Bias to Urgency
• Drive Measurable Impact
• Seek Understanding
• Solve Customer Problems
• Have Fun!