[Hiring] Home Warranty Specialist @America's Preferred Home Warranty, Inc.

Role Description

America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! We are seeking the right individual to join our organization as a Home Warranty Specialist. The ideal candidate is a highly motivated sales professional who is passionate about helping homeowners protect one of their largest investments while delivering an exceptional customer experience.

The Home Warranty Specialist serves as a consultative inside sales professional responsible for generating Direct-to-Consumer (DTC) revenue through inbound and outbound sales opportunities. This position works with homeowners requesting warranty information, inbound sales inquiries, expired customers, win-back opportunities, and escalated renewal opportunities from the Homeowner Concierge team.

• Educate homeowners on the value of home warranty protection
• Recommend the appropriate coverage
• Overcome objections and close sales while providing outstanding customer service

This role plays a critical part in driving recurring revenue growth, customer retention, and overall company profitability.

PAY:

• First year potential earnings: $53,000 to $88,000
• Compensation during training: $20/hour for up to 120 days
• Compensation after training: $15/hour base plus bonus and uncapped commissions

Qualifications

• Strong consultative sales and customer service skills
• Proven ability to close high-intent sales opportunities
• Excellent verbal communication and telephone presentation skills
• Strong objection handling and negotiation abilities
• Self-motivated professional with a strong work ethic, integrity, and positive attitude
• Ability to build rapport and establish trust quickly with customers
• Strong organizational and time management skills
• Ability to work independently in a fast-paced sales environment
• Experience using Microsoft Office and CRM software
• Ability to consistently meet sales performance, quality, and productivity expectations

Requirements

• High school diploma or equivalent
• Inside B2C sales experience preferred
• Consultative sales or call center sales experience preferred
• Experience selling home warranties, insurance, financial products, home improvement services, or other consumer protection products is a plus
• Experience working in a metrics-driven sales environment preferred

Benefits

• Paid training
• Health insurance, dental, and vision
• Life insurance
• 401k (matching)
• Paid holidays
• Paid time off (Up to 5 weeks)
• Short term and long-term disability
• Employee referral bonus
• Parenting time
• Uncapped earning potential

Full-time; Overtime as needed; Based on business needs, Home Warranty Specialists work the following shifts:

• Monday-Friday: 12pm-9pm
• Monday-Friday: 2pm-11pm
• Tuesday-Saturday: 12pm-9pm
• Tuesday-Saturday: 2pm-11pm

Location: Remote or In-person at the Jackson, MI Corporate Office