[Hiring] Home-Based Sales Assistant @DCX

Role Description

The DCX Client Services Home-Based Sales Assistant is a valued and essential part of the customer experience. You will be responsible for all backend project management while working closely with end users, sales executives, suppliers, and account managers to ensure a great customer service experience. You will also be responsible for helping the assigned sales executive develop long-term relationships with a portfolio of clients and connecting with those clients to provide them with promotional product solutions.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
• 1-2 years of direct Promotional, Customer Service, or Order Management role.
• Strong verbal, written, and English communication skills.

Requirements

• A highly proficient communicator in both spoken and written English.
• Strong organizational and time management skills.
• Strong customer service orientation.
• Ability to prioritize, multitask, be flexible, and meet deadlines.
• Excellent problem-solving skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficient in both Microsoft and Google applications.
• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
• Experience in using Shopworx software (Onsite).
• Comfortable with social media marketing.
• Experience with various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore).

Benefits

• Salary Range: Php 45,000 - Php 48,000.
• Permanent work-from-home setup.
• Company equipment provided.
• Government Mandated Benefits Employer Share.
• Internet stipends upon regularization.
• HMO Coverage upon regularization (with an option to enroll as early as Day 1).
• PTO credits and service incentive leaves.
• Major spring and winter company live events.
• Monthly employee appreciation virtual events.
• Company-provided career skills training courses.
• A company culture focused on your personal and professional growth.