[Hiring] Sales & Operations Manager @Hunt St

Role Description

We are seeking a driven and commercially minded Sales & Operations Manager to manage inbound commercial opportunities and drive revenue growth for a company specializing in the manufacture and sale of non-slip coating solutions. This is a client-facing role focused on qualifying leads, managing the sales process, and closing deals while maintaining a structured and organized pipeline.

Key Responsibilities

• You are the end-to-end owner of Commercial Supply & Install (small deals, $2k – $20k AUD). Specifically:
• Sales (60% of your time)
  • Qualify inbound commercial leads (taking the qualification baton from our Lead Nurturing team)
  • Conduct discovery calls with commercial buyers (facility managers, property managers, small business owners)
  • Build quotes in our CRM and present them on online or phone calls with confidence
  • Handle objections, close deals, on the call
  • Maintain a structured follow-up cadence on every qualified lead — no lead drops
• Project Management (30% of your time)
  • Coordinate site assessments with our certified installer network across Australia
  • Book installation dates with installers and customers; manage scheduling conflicts
  • Ensure every project moves cleanly from "quote accepted" → "site assessment" → "installation booked" → "installation complete" → "invoice paid"
  • Be the single point of contact for the customer throughout the project lifecycle
  • Resolve issues between customer and installer when they arise; escalate to leadership only when needed
• Installer Network Liaison (10% of your time)
  • Maintain relationships with our certified installer network (current installers across major AU cities)
  • Identify gaps in installer coverage and flag to leadership
  • Quality-check installer performance via customer feedback post-install
  • Onboarding support for new installers as the network grows

Qualifications

• Minimum 2 years closing experience in B2B or high-ticket B2C sales — you must demonstrate that you have CLOSED deals, not just qualified or set appointments
• Proven track record in deals at $3k – $20k USD ticket sizes
• Comfortable on online and phone calls with Australian business buyers — clear English, confident accent, professional presentation
• Has owned a personal sales quota in a previous role (not team-shared)
• Experience with project coordination or operations alongside sales (logistics, scheduling, multi-party coordination)

Requirements

• Technical Skills (Non-negotiable)
  • CRM mastery — Zoho CRM preferred; HubSpot or Salesforce experience accepted. We will assess your CRM competence in the interview.
  • AI-forward mindset — actively uses ChatGPT, Claude, or similar in daily work. Can articulate specific examples of how you've used AI to improve your sales or admin workflow.
  • Comfortable in adopting new technologies
  • Self-sufficient with troubleshooting tools — does not need IT handholding
• Soft Skills
  • High accountability — you do what you say you'll do, when you said you'd do it
  • Strong written communication — can summarize a complex project status in 3 bullet points
  • Resourceful — when blocked, finds a way forward rather than waiting for direction
  • Comfortable challenging the status quo respectfully
  • Direct communicator — Australian-style frankness (no fluff, no flattery)

Nice-to-Haves

• Experience in construction, trades, flooring, or building products industries
• Has built or led a small sales team previously (this role will grow into team leadership)
• Familiarity with quoting software, invoicing tools, or basic ERP systems

Screening Process

• Stage 1: initial recruiter interview + recordings + video + written response review
• Stage 2: 30-minute interview with the Founder
• Stage 3: Second interview with the Co-Founder & Sales Director + offer
• Stage 4: Paid trial task — handle a real (or simulated) qualified lead end-to-end over 5 working days, including site assessment coordination. Paid at hourly equivalent of advertised base salary.

Work Arrangement & Expectations

• This is a remote role that will be set up as an independent contractor engagement.
• To ensure alignment and transparency, successful candidates will be expected to:
• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)