[Hiring] Sales Support @D2B

Role Description

We are looking for an organised, proactive and confident Sales Support professional to support the day-to-day management and growth of the hdesign account. This is a remote support role working closely with the hdesign Account Manager and wider Clark Design Group team. The role will focus on managing incoming leads, proactive client outreach, follow-ups, CRM administration, quotation support and ensuring opportunities are consistently progressed through the sales pipeline.

A key part of the role will be maintaining regular communication with Hamptons branches, agents and referred clients, ensuring leads are responded to promptly and that agreed follow-ups and actions are completed. The ideal candidate will be highly organised, confident communicating by phone and email, comfortable working with CRM systems and able to independently manage a high volume of day-to-day sales activity.

Responsibilities

• Lead Management & Client Communication
  • Monitor and manage new hdesign enquiries and referrals received from Hamptons.
  • Respond to new leads promptly by email and telephone using agreed processes and templates.
  • Contact prospective clients to introduce hdesign services and establish their initial requirements.
  • Undertake regular follow-ups with existing opportunities to maintain momentum and establish next steps.
  • Schedule calls, consultations and meetings for the hdesign Account Manager where required.
• Proactive Sales Outreach
  • Work through weekly property sales and exchange lead lists- outbound calls and emails to introduce hdesign services to clients.
  • Support regular communication with Hamptons Sales, Lettings and Property Management teams to encourage referrals.
  • Identify potential opportunities that require escalation to the Account Manager.
• CRM & Pipeline Management
  • Maintain accurate and up-to-date records within the company CRM.
  • Log new enquiries, communications, notes, requirements and next actions.
  • Update pipeline stages as opportunities progress.
  • Support weekly pipeline reviews and identify leads requiring follow-up.
• Sales & Quotation Support
  • Following training and onboarding: Gather the information required from clients and internal teams to support quotations and proposals.
  • Assist with preparing and issuing standard quotations using agreed company pricing and processes.
  • Follow up issued quotations and record client feedback.
  • Coordinate information between Sales, Design and Projects where required.
  • Support preparation of sales documents, presentations and client information.
  • Assist with administrative tasks required to progress an opportunity from enquiry through to instruction.
• Account Support
  • Support the hdesign Account Manager with day-to-day administration and communication across the Hamptons account.
  • Help maintain regular engagement with branches and key contacts.
  • Coordinate follow-ups and actions arising from meetings and calls.
  • Maintain organised records of account activity and outstanding actions.
  • Provide general sales and administrative support as required.
• Role Boundaries & Working Relationship
  • The Sales Support role will work closely with the hdesign Account Manager and Clark Design Group team, with regular communication and clearly defined weekly priorities.
  • Processes, templates, call guidance, CRM stages and escalation points will be provided to ensure the role can operate effectively remotely while maintaining the service standards expected across hdesign and Clark Design Group.
  • The Sales Support role will ensure the day-to-day communication, administration, outreach and follow-up required to support these activities is completed consistently and efficiently.

Qualifications

• Previous experience in sales support, sales administration, customer service, lead generation, telesales, account support or a similar role within the property sector.
• Confident communicating professionally with clients by telephone and email.
• Experience managing enquiries, follow-ups and administrative tasks across multiple clients or opportunities.
• Experience using a CRM or similar system to maintain client and sales records.
• Strong written English and professional email communication.

Requirements

• Experience supporting a UK-based sales or account management team.
• Experience within property, estate agency, interior design, construction or professional services.
• Experience undertaking outbound client calls or lead generation.
• Experience preparing quotations or proposals.
• Experience using monday.com or similar CRM/project management software.
• Experience working with premium or high-value services.

Skills & Personal Attributes

• Highly organised with excellent attention to detail.
• Proactive and comfortable taking ownership of recurring tasks.
• Confident and personable on the telephone.
• Professional and articulate in written communication.
• Persistent with follow-ups while maintaining a positive client experience.
• Able to manage a high volume of enquiries and prioritise effectively.
• Comfortable following defined sales processes, scripts and procedures.
• Reliable with strong follow-through and accountability.
• Confident learning new systems and processes.
• Commercially aware and able to recognise when an opportunity should be escalated.
• Collaborative and comfortable working as part of a remote team.