[Hiring] Healthcare Sales Representative @Winning Assistants

Role Description

We are seeking a compassionate, organized, and proactive Healthcare Sales Representative to join the remote scheduling and patient access team. In this patient-facing role, you will help patients move efficiently from an initial inquiry, referral, or prescription to a scheduled appointment at the appropriate clinic.

• Handle inbound and outbound patient inquiries through phone, email, chat, and text.
• Communicate with patients professionally, empathetically, and in accordance with HIPAA requirements.
• Gather required demographic, insurance, referral, prescription, and relevant clinical information.
• Assess patient needs using established product, service, and scheduling guidelines.
• Clearly explain scheduling requirements, next steps, and expectations.
• Address questions and concerns while helping patients understand what is needed to proceed.
• Follow up consistently with patients who have incomplete information or outstanding requirements.
• Maintain professionalism when communicating with upset, hesitant, or difficult-to-reach patients.
• Send approved patient reminders, updates, newsletters, or other communications as needed.
• Schedule patients for prosthetic and orthotic appointments at the appropriate clinic.
• Determine the appropriate scheduling location based on patient needs, location, device type, documentation status, and provider availability.
• Ensure required information and documentation are received and reviewed before scheduling.
• Coordinate with patients, physician offices, intake, billing, clinic teams, and other support departments to resolve barriers to care.
• Escalate difficult patient concerns, incomplete documentation, unreachable patients, or workflow barriers to the appropriate supervisor or department.
• Help ensure each patient interaction ends with a clear and appropriate next step.
• Review and confirm required documentation, including prescriptions, insurance information, physician details, referrals, and other necessary records.
• Accurately enter and maintain patient information in applicable systems.
• Document all patient interactions, outreach attempts, appointment details, and follow-up actions.
• Sort, prioritize, and respond to patient emails, text messages, and other communications in a timely manner.
• Maintain organized follow-up workflows for multiple patient cases.
• Protect patient confidentiality and ensure all documentation and communication meet HIPAA standards.
• Take ownership of assigned patient interactions through the appropriate next step or escalation.
• Collaborate with intake, billing, clinic operations, support teams, and leadership.
• Participate in virtual training, coaching sessions, team meetings, and remote huddles.
• Assist with internal calendar coordination when needed.
• Participate in community outreach events or virtual health education sessions when requested.

Qualifications

• Relevant experience in healthcare, patient scheduling, patient access, customer service, call center operations, sales, or another patient-facing role.
• Experience handling inbound and/or outbound calls.
• Excellent verbal and written communication skills.
• Strong listening skills and ability to understand patient needs, concerns, urgency, and scheduling barriers.
• Compassionate, patient, and professional communication style.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple patient cases, communications, follow-ups, and deadlines simultaneously.
• Knowledge of HIPAA requirements and commitment to protecting confidential patient information.
• Positive and resilient attitude when handling rejection, upset patients, incomplete information, or unsuccessful outreach attempts.

Requirements

• Must be proficient in speaking and writing clear, professional English.
• Must have relevant healthcare, administrative, customer service, or patient-facing work experience.
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available for video meetings with camera on when required.
• Must maintain HIPAA-compliant work practices and patient confidentiality at all times.
• Must not have concurrent employment during scheduled working hours.
• Must be available for the required 40-hour workweek.

Benefits

• Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request.
• HIPAA & Cybersecurity Training + Certification (Provided).
• Top 1% VA Performance Training.
• Client-Approved U.S. Holidays.
• Client-Approved Paid or Unpaid Time Off.
• Access to Tools & Resources.
• Optional Performance-Based Incentives.