[Hiring] Healthcare Sales & Intake Consultant @ReWorks Solutions

Role Description

We are looking for a confident, persuasive and emotionally intelligent Healthcare Sales & Intake Consultant to join a growing healthcare lead management and intake operation.

In this role, you will be the first point of contact for parents enquiring about therapy services for their children. Your responsibility will be to:

• Respond to incoming leads promptly.
• Understand each family's needs.
• Explain the relevant provider's services.
• Address questions and concerns.
• Guide parents through the intake process.

This is a sales-driven position that requires building trust, demonstrating empathy, handling objections confidently, and consistently following up with prospective families to improve lead conversion.

You will work across multiple healthcare providers, managing enquiries through separate CRM systems and phone numbers for each client.

Qualifications

• Strong background in inbound sales, insurance sales, healthcare sales or consultative telesales.
• Ability to turn enquiries into meaningful conversations and successful conversions.

Requirements

• Approximately 5 years of experience in sales, telesales, inbound sales or lead conversion is preferred.
• Strong experience handling inbound enquiries and outbound follow-up calls.
• Proven ability to convert enquiries into sales, appointments or completed applications.
• Excellent verbal English communication skills with a confident and professional telephone manner.
• Strong objection-handling, negotiation and persuasive communication skills.
• Ability to build rapport and establish trust quickly over the phone.
• Emotionally intelligent, patient and empathetic when dealing with parents and families.
• Comfortable following sales scripts while keeping conversations natural and engaging.
• Strong follow-up, organisational and time-management skills.
• Good computer literacy and experience working with CRM systems.
• Ability to work independently and manage multiple client accounts.
• Comfortable working towards measurable sales and conversion targets.

Performance Expectations

• Speed of response to new incoming leads.
• Number of calls and follow-up attempts completed.
• Number of prospective families successfully contacted.
• Quality of conversations and objection handling.
• Number of qualified leads generated.
• Completed intake forms and lead conversion rates.
• Accuracy of CRM documentation and follow-up records.
• Attendance, reliability and adherence to scheduled coverage.

The Ideal Candidate

• Naturally persuasive and confident on the phone.
• Empathetic and emotionally intelligent, particularly when speaking to parents seeking support for their children.
• A strong communicator who knows how to guide a conversation without sounding scripted.
• Resilient and comfortable handling objections or hesitant prospects.
• Proactive and persistent with follow-ups.
• Commercially minded and motivated by achieving measurable results.
• Resourceful, independent and able to think beyond a script.
• Highly organised when managing multiple clients and enquiries.
• Reliable and comfortable working remotely with minimal day-to-day supervision.